Job Description

Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.

Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.

At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.

• Handles client communications professionally by responding to inquiries, addressing concerns, and managing telephone and email correspondence with exceptional service standards.
• Assists in the planning and coordination of internal events, ensuring operational requirements are met while maximizing revenue opportunities.
• Oversees the preparation, distribution, and maintenance of event-related documentation, ensuring the accuracy of records, daily event boards, and departmental files.

Qualifications

• Bachelor's degree in Hospitality Management or a related field is preferred.
• Minimum of one (1) year of experience in event coordination, hospitality operations, or administrative support is an advantage.
• Excellent verbal and written communication skills, with the ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Proficient in Opera PMS and Microsoft Office applications, with a strong understanding of meeting room configurations, venue capacities, and health and safety standards related to event operations.
• Must possess a valid work permit authorizing employment in the Philippines.