Job Description

Location: London, Agile (Homebased with 2 days a week at our Head Office in London)
Contract Type: Full Time, Permanent – 35 hours per week
Salary: £26,457 + £3000 London Allowance
DBS: Basic

Help people turn their passion into life-changing impact

At Mental Health UK, we believe everyone deserves the support they need to live well with their mental health. Every challenge event, community fundraiser and virtual challenge helps us provide vital support to people across the UK.

We're looking for an enthusiastic, organised and supporter-focused Events & Community Fundraising Officer to play a key role in delivering exceptional fundraising experiences for our incredible supporters. Working across some of our flagship fundraising activities, you'll help inspire people to raise more, stay motivated and feel connected to our cause every step of the way.

Whether they're running the London Landmarks Half Marathon, taking on the Hackney Half, joining one of our virtual challenges or organising their own fundraising activity, you'll be there to provide outstanding stewardship and support.

What you'll be doing

As part of our passionate Fundraising team, you'll:

• Create engaging supporter journeys that inspire fundraising success.
• Build meaningful relationships with supporters through personalised communications.
• Coordinate stewardship across email, SMS, WhatsApp and other digital channels.
• Be the first point of contact for Event & Community Fundraising enquiries.
• Support the delivery of high-profile fundraising events and campaigns.
• Maintain accurate supporter records through CRM and fundraising platforms.
• Monitor campaign performance and identify opportunities to improve engagement and income.
• Recruit and coordinate volunteers for event-day activities.
• Work collaboratively with colleagues across Fundraising, Digital, Brand and Communications.

About you

We're looking for someone who is:

• Passionate about delivering exceptional supporter experiences
• Organised, proactive and able to manage multiple priorities
• Experienced in supporter stewardship, fundraising, customer service or engagement roles
• A confident communicator with excellent written and verbal skills
• Comfortable using CRM systems and digital communication tools
• Detail-oriented, data-conscious and committed to delivering high-quality work
• Collaborative and relationship-focused
• Committed to equality, diversity and inclusion

It would be great if you also have:

• Experience in charity fundraising or the mental health sector.
• Experience with mass participation events, challenge events or community fundraising.
• Knowledge of fundraising platforms such as Funraising.
• Experience with Salesforce, Microsoft Dynamics or similar CRM systems.
• Experience creating supporter communications across email, SMS or WhatsApp.

Why join us?

You'll be joining a dynamic fundraising team that's ambitious, supportive and driven by a shared belief that people severely affected by mental illness deserve hope, support and understanding. You'll have the opportunity to work across both Mental Health UK and Rethink Mental Illness, helping to deliver fundraising programmes that make a genuine difference to people's lives.

If this sounds like you...

If you're passionate about creating memorable supporter experiences, thrive in a busy fundraising environment and want your work to have real social impact, we'd love to hear from you.

Apply today and help us create a better future for everyone affected by mental health challenges.

Mental Health UK and Rethink Mental Illness are committed to building an inclusive workplace and welcome applications from all backgrounds. We are committed to creating a culture where everyone feels valued, respected and able to thrive.

IND1

Why Work With Rethink Mental Illness?
At Rethink Mental Illness, we believe that when you feel supported, you can make the biggest difference. That’s why we offer a range of benefits to help you thrive:
• Inclusive Culture: Join staff networks that champion diversity and inclusion.
• Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and the Unmind mental health app.
• Recognition & Rewards: Enjoy discounts, cashback offers, and celebrate achievements through our PULSE platform.
• Flexible Working & Generous Leave: Starting at 25 days annual leave (plus bank holidays and your birthday off), with options to buy or sell extra days.
• Learning & Development: Grow your career with structured onboarding and training opportunities.
• Financial & Family Support: Contributory pension scheme, enhanced family leave, and travel benefits like season ticket loans and cycle-to-work schemes.
• Referral Bonus: Earn up to £300 for introducing someone to our team.

Diversity, Equity, Inclusion
Diversity is important to us, and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.