Job Description

CATERING ASSISTANT

PURPOSE OF THE ROLE

To support and contribute to smooth running of specific catered event or client space.

REPORTING

Events Manager.

DEPARTMENT

Hospitality & Events.

DUTIES AND RESPONSIBILITIES

Set up:

• Perform set-up of rooms and event spaces, and other special service tables and stations, banqueting rooms, dining tables, and coffee or beverage bars to company standards.

• Switch on all necessary equipment, ensuring they’re in good working conditions and stored correctly, reporting any issues to management.

• Perform restocking of all service areas with cutlery, crockery, glassware, condiments and all necessary items before delivery.

• Support the team with any relevant task to ensure a smooth set-up.

• Attend and participate to team briefings.

Delivery:

• Communicate with the kitchen and senior teams about all relevant matters to a smooth delivery, in collaborations with all colleagues.

• Perform clearing and cleaning to maintain all areas neat and organised to company standards and event specifics.

• Perform and ensure prompt replenishing of food and beverages to agreed specific catering levels, maintaining service, transportation and storage standards.

• Monitor assigned stations to guarantee agreed specific catering levels.

Close:

• Perform cleaning and dismantling of all equipment, buffets, dining tables, station and banqueting areas and ensure they are left in proper condition and sanitized.

• Perform date checks, disposing of expired products, and handling safely leftover food.

• Perform cleaning of all service and dining surfaces; sweeping and mopping of floors; ensure all areas are left clean.

• Perform restocking of supplies and ensure adequate preparation for the next event.

• Support the team with any relevant task to ensure an appropriate restoring of all event areas.

CUSTOMER SERVICE

Ensure to prioritise customers above all tasks.

• Contribute to creating a welcoming environment, always greeting customers warmly and professionally.

• Exceed and anticipate customers’ needs, striving to accommodate special requests within company practice and procedure.

• Upkeep product knowledge to handle customers’ queries and ensure satisfaction.

• Handle customers’ complaints, escalating to managers when necessary.

• Provide help even if outside the specific role where suitable.

COMPLIANCE

In accordance with your role, obtain knowledge of:

• Food safety

• Health & Safety

• Fire safety

• Alcohol service

• Data protection

• Licensing

• Be proficient using our learning platform to complete all assigned courses within the given timeframe.

CLIENT RELATIONSHIP

• Follow all client building rules and policies, and report any issues or concerns related to those.

• Maintain professional conduct and behaviour while on client premises, even outside the working schedule.

• Do not take any actions that could damage the client’s reputation.

GENERAL

• Be punctual for shifts, in clean correct uniform, and maintain high grooming standards.

• Adhere to company policies, standards, and values in all actions.

• Maintain a professional approach with all individuals.

• Demonstrate openness to new learnings and self-development.

• Be flexible in supporting other areas or locations of the business, other than your home site.