Job Description

Event Technology Product Specialist

Reports to: Events Delivery Manager

Location: London – With Global travel as required

Job type: Full time

A bit about us

We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events.
As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most.

Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix.

Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms.

Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.

Think that sounds good? Wait until our talent acquisition team tells you about the culture.

A bit about you

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go.

You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact.

Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.

If that sounds like you, you’ll fit right in.

About you

As an Event Technology Product Specialist, you will be the technical expert for one or more of Hyve's event technology platforms, ensuring they are configured, maintained and supported to deliver exceptional event experiences.

Working under the direction of the Event Technology Manager, you will configure event technology solutions for multiple events, provide specialist technical support, troubleshoot operational issues and ensure platforms integrate effectively with Hyve's wider technology ecosystem including event websites, CRM, marketing technology and enterprise data platforms.

You will also play a role in the continuous improvement of our event technology products by working with business stakeholders and technology partners to shape new requirements, evaluate new functionality, coordinate user acceptance testing and support the successful adoption of new capabilities across the business.

This is a hands-on role, working closely with event operations teams and requiring occasional travel where necessary to attend events to support live operation of the event technology products.

As part of your job, you’ll be:

Product Configuration & Delivery

• Configure event technology platforms to meet the requirements of individual events.
• Configure and validate event content and data that is surfaced across connected event websites, including exhibitor profiles, speaker listings, agendas, sponsors and other content associated with event technology platforms.
• Manage event setup including branding, workflows, permissions, exhibitor configuration, attendee settings and event-specific functionality.
• Ensure accurate platform configuration in accordance with agreed standards and delivery timelines.
• Support the successful delivery of multiple concurrent events throughout the year.
• Maintain configuration documentation and reusable templates (blueprints) to improve consistency and efficiency, especially considering event archetypes.

Technical Product Expertise

• Act as the subject matter expert for event technology platforms and their interaction with Hyve's digital event ecosystem.
• Maintain expert knowledge of product capabilities and configuration options
• Advise internal stakeholders on best practice and product functionality.
• Identify opportunities to improve product utilisation and operational efficiency.
• Support evaluation of new event technology products and enhancements where required.

Integrations & Data Management

• Understand how event technology platforms integrate with event websites, CRM, marketing technology platforms, the data warehouse, identity management and other enterprise systems.
• Support the successful flow of exhibitor, speaker, agenda, sponsor and attendee data between event technology products, event websites and customer platforms.
• Support data imports, exports and integration validation activities.
• Work with Technology teams and suppliers to investigate and resolve integration issues.
• Ensure data accuracy and consistency across connected platforms.

Testing & Quality Assurance

• Develop and execute user acceptance testing for new platform features and event configurations.
• Validate user journeys for exhibitors, visitors, speakers and event organisers across event technology platforms, event websites and connected customer-facing experiences.
• Ensure event technology product functionality meets business requirements before release.
• Record, prioritise and retest defects through to successful resolution.

Operational Support

• Provide second-line support for event technology products during event preparation and live event periods.
• Diagnose technical and operational issues, working closely with suppliers where necessary.
• Escalate issues appropriately while maintaining clear communication with stakeholders.
• Support post-event close-down activities and data validation.

Product Improvement & Change

• Champion new product functionality and product enhancements.
• Gather and document business requirements from event teams and stakeholders.
• Work with suppliers and internal Technology teams to refine requirements and prioritise improvements.
• Coordinate acceptance testing and business readiness for new releases.
• Support change management activities to ensure successful adoption of new capabilities.

Training & Knowledge Sharing

• Develop user guides, technical documentation and standard operating procedures.
• Deliver training sessions for event teams and other internal users.
• Provide ongoing guidance and support to colleagues using event technology products.
• Promote best practice and consistent ways of working across the Events Technology function.

Stakeholder & Supplier Management

• Build strong working relationships with event teams, Technology colleagues and third-party suppliers.
• Work collaboratively with platform providers to resolve issues and improve platform performance.
• Communicate technical information clearly to both technical and non-technical audiences.

Valued Skills

The Event Technology Product Specialist is responsible for ensuring Hyve's event technology products are configured, supported and continuously improved through deep product expertise, operational excellence and close collaboration with business stakeholders and technology partners.

• Experience configuring commercial SaaS event technology platforms.
• Strong working knowledge of products such as Grip, GES Visit, ExpoPlatform, or equivalent event technology solutions.
• Understanding of how event technology products exchange and publish data to websites and customer engagement platforms through integrations and APIs.
• Previous experience working within exhibitions, conferences or live events.
• Strong understanding of event technology ecosystems including registration, exhibitor portals, networking, mobile apps and event websites.
• Experience supporting SaaS platform configuration and administration.
• Good understanding of integrations between SaaS applications and enterprise systems.
• Experience gathering business requirements and supporting product enhancements.
• Experience coordinating or executing User Acceptance Testing (UAT).
• Experience supporting business change, training and user adoption.
• Strong analytical and troubleshooting skills.
• Excellent organisational skills with the ability to manage multiple events simultaneously.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• A collaborative approach with excellent stakeholder management skills.
• A continuous improvement mindset with enthusiasm for learning new technologies.
• Willingness to travel and provide support for global events where required.

Ready to make some great experiences? Your Hyve adventure begins with one click-Apply now!