Lead and support end-to-end technical production for high-visibility events, including town halls, conferences, webcasts, hybrid meetings, and external events, from planning and rehearsals through live execution and post-event wrap-up.
Serve as the technical lead for internal video, livestreaming, and videoconferencing initiatives, recommending scalable solutions that support evolving business and communication needs.
Support and maintain enterprise collaboration platforms, including Microsoft Teams Rooms, Zoom Rooms, Webex Devices, and Cisco conferencing infrastructure to ensure dependable user experiences.
Translate business and event objectives into effective audiovisual and video production solutions that enhance the associate and client experience.
Evaluate emerging AV, video, and production technologies and recommend improvements aligned with organizational standards and event requirements.
Drive continuous improvement of AV workflows, production practices, and conference center operations to enhance reliability, consistency, and efficiency.
Partner with leadership to develop and maintain AV standards, production best practices, and service delivery expectations.
Collaborate with Corporate Events, Hospitality, IT, Facilities, and other internal stakeholders to ensure successful planning and execution of meetings and events.
Coordinate with AV vendors and production partners to ensure services are delivered consistently and aligned with established standards.
Provide leadership and direction to AV Coordinators and production technicians during live events, ensuring quality execution and effective response to technical issues.
Ensure conference center technology readiness by proactively planning support, identifying risks, and maintaining reliable service delivery.
Lead advanced troubleshooting and service recovery efforts for critical meetings and events while maintaining clear communication with stakeholders.
Manage stakeholder expectations for AV support, ensuring requests are fulfilled on time and aligned with business priorities.
Operate and configure live production technologies, including video switching systems, streaming encoders, broadcast audio equipment, and recording platforms.
Configure and support one-touch dialing, scheduling integrations, and room control systems to provide seamless meeting connectivity.
Perform hands-on setup, operation, maintenance, and troubleshooting of displays, projectors, audio systems, video conferencing technology, livestreaming tools, and room automation systems.
Provide on-site and virtual technical support for meetings and events to ensure a seamless experience for presenters and attendees.
Deliver real-time support for speakers, presenters, and meeting hosts during live events.
Maintain accurate documentation of service requests, incidents, and production support activities for reporting and operational analysis.
Train associates and event partners on conference center technologies, video conferencing tools, and live production best practices.
Share technical expertise and best practices with AV Coordinators to strengthen team capabilities and consistency.
Support staffing coordination and AV coverage planning across conference center locations, including occasional regional support and event travel.
Associate degree in a related field required; Bachelor's degree preferred.
4+ years of experience supporting enterprise audiovisual environments, conference centers, or live event production within a corporate or professional services setting.
Demonstrated experience supporting live events, hybrid meetings, and video productions, including hands-on execution and real-time troubleshooting.
Proven ability to lead technical execution for live events, coordinate rehearsals, manage production workflows, and support presenters and stakeholders during event delivery.
Experience with live production technologies and workflows, including video switching platforms such as Tricaster or similar systems, livestreaming, and recording solutions.
Strong experience supporting Microsoft Teams, Zoom, Webex, and other enterprise collaboration platforms within live and hybrid event environments.
Experience supporting Crestron-based room control and automation systems.
Experience working with Cisco conferencing and collaboration technologies.
Proficiency in setting up and supporting presentations on both Windows and macOS platforms, with working knowledge of Microsoft Office applications.
Ability to collaborate effectively with Hospitality, Corporate Events, IT, Facilities, and external vendor partners.
Strong organizational skills and the ability to manage multiple priorities, deadlines, and events in a fast-paced environment.
Excellent written and verbal communication skills with a professional and composed approach.
Strong client service orientation with the ability to remain calm, solution-focused, and professional during high-pressure live event situations.
Flexibility to support early mornings, evenings, and occasional travel of up to 20% for conference center support, internal events, and off-site meetings and conferences.
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
Since 1919, Baird has guided families, businesses, communities and institutions toward their financial goals. Being privately held enables us to prioritize long-term planning and investment – for our clients and the firm – without having to weigh those against the quarterly expectations of outside shareholders.
Today Baird offers wealth management, investment banking, asset management, fixed income and equity sales and trading, equity research, public finance and private equity services. This balance of cyclical and counter-cyclical businesses provides financial strength and stability across market environments and enables us to consistently reinvest in our ability to serve clients.
We manage or oversee more than $525 billion in client assets and employ more than 5,300 Associates around the world. And, because nearly 85% of our associates are Baird stockholders, you can trust we all share a personal stake in your success.
For more than 20 consecutive years, Baird has been one of the FORTUNE 100 Best Companies to Work For®, making us a workplace of choice for some of the most talented, passionate people in financial services. It also enables us to emphasize cultural compatibility in those we hire, many of whom stay their entire careers. All of this helps ensure the quality and consistency of our advice for clients and the timeless values that make the Baird Difference every day for our clients, our Associates and the communities we share.
For more information, please visit https://www.rwbaird.com/bairddifference/.
