Job Description

Position Summary – Casual Waiter/Waitress

As Casual Events Support Staff, you will play a key role in delivering exceptional guest experiences by providing professional, attentive, and efficient support across a variety of events and functions. You will assist the events team in ensuring the smooth day-to-day operation of events, maintaining high standards of hospitality and service, and contributing to memorable experiences in a fast-paced environment. This role is ideal for an enthusiastic hospitality professional who enjoys working with people and thrives in a dynamic event setting.

Key Responsibilities

• Deliver friendly, professional, and attentive service to guests throughout events and functions.
• Assist with the setup, operation, and breakdown of event spaces, ensuring all areas are prepared to the required standard.
• Support food and beverage service, ensuring guests receive efficient and high-quality service.
• Respond promptly and professionally to guest requests, enquiries, and feedback.
• Maintain a strong understanding of event requirements, schedules, and service standards.
• Prepare and maintain event areas, ensuring presentation, cleanliness, and organisation are consistently upheld.
• Assist with processing transactions and following company procedures where required.
• Work collaboratively with colleagues to ensure smooth and efficient event delivery.
• Maintain high standards of cleanliness, presentation, and hygiene in all guest and back-of-house areas.
• Support the delivery of special events, promotions, conferences, banquets, and seasonal functions as required.
• Ensure compliance with all company policies, health and safety regulations, and brand standards.
• Build positive relationships with guests and colleagues, contributing to a welcoming and collaborative working environment.
• Work closely with event, restaurant, and wider hotel teams to deliver a seamless and memorable guest experience.
• Demonstrate professionalism, reliability, flexibility, and a commitment to outstanding guest service at all times.

What is in it for you:

• In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
• Pension scheme participation.
• Life Assurance coverage.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability.
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 20% discount at any of the St Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Cycle to work scheme.
• Employee Assistance Programme access.
• Comprehensive Training and Development programme participation.

Qualifications:

• Experience in a 5‑star or luxury hotel

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.