Job Description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Departmental Focus

Yale Repertory Theatre is a leading professional American theater in residence at the David Geffen School of Drama at Yale dedicated to the production of new plays and bold interpretations of classics that make immediate connections to contemporary audiences. Yale Rep is now hiring for a part time position in its box office. Staff members are also offered complimentary tickets per production to see each show and are encouraged to do so. For show calendars and more information about the upcoming season, visit www.yalerep.org.

Essential Duties

Responsibilities include customer service, ticket sales, clerical and administrative support and other duties as assigned by the Director of Audience Services. This position works from September through the end of May each year.

Skills & Abilities

To be considered for this position candidates must meet the following criteria:

1. Demonstrated knowledge of theater and sales.
2. Strongly demonstrated oral communication, problem solving, and customer service skills. Team player with strong and demonstrated ability to work with and/or serve a large number of patrons, staff, students, and professionals representing a wide diversity of personalities.
3. Strongly demonstrated commitment to customer service.
4. Demonstrated proficiency with computerized sales system and cash handling.
5. Ability to function calmly, effectively and flexibly in a pressured customer sales/service environment. Ability to remain focused with frequent interruptions. Ability to work on and prioritize a wide variety of tasks simultaneously, meet deadlines and follow schedules.
6. Ability to work day, night and weekend shifts (Saturdays).

Principal Responsibilities

1. Provides specialized information on administrative, academic, financial aid, and procedural matters to students, prospective students, faculty, and staff. 2. Assists staff, faculty and students with the completion of forms. Identifies and resolves errors through contact with students and University departments. Maintains logs and records of activities. 3. Compiles statistical data and information. Establishes and maintains filing systems. 4. Uses computer terminal to input and retrieve data. Merges and manipulates filing systems. Monitors and reconciles financial data. 5. Keyboards letters, memoranda and other materials. Composes general written material. 6. Schedules and coordinates conferences, meetings, appointments, and classrooms. 7. May oversee and instruct support staff. 8. Performs clerical functions incidental to office activities. Required Education and Experience Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree; or an equivalent combination of experience and education.

Job Posting Date

09/11/2026

Job Category

Administrative Support

Bargaining Unit

NON

Compensation Grade

Labor Grade C

Compensation Grade Profile

Hourly Range

$0.00

Time Type

Part time

Duration Type

Temporary / Casual (Fixed Term)

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.