Job Description

Position – Event Staff

Facility Name – Rapides Parish Coliseum & Entertainment Center at RPC

Location – Alexandria, LA

POSITION: Event Staff

DEPARTMENT: Event Operations

REPORTS TO: Director of Event Services

EMPLOYMENT TYPE: Part-Time (As Needed)

FLSA STATUS: Hourly Non-Exempt

Event Staff are responsible for providing excellent guest service for events at both the Rapides Parish Coliseum and The Entertainment Center at Rapides Parish Coliseum. The applicant should be a self-starter who is able to operate under minimal supervision to act as a ticket scanner, bag checker, crowd manager, or in any other related area when assigned.

• Greet guests with a smile as they enter the Rapides Parish Coliseum & Entertainment Center
• Scan tickets and ensure all guests have a proper ticket/credential.
• Provide guests with friendly and accurate directions.
• Check tickets for guests attempting to access their section and assist them in locating their seat.
• Direct guests to other services around the facility, including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Coordinator.
• Responsible for maintaining a fun, friendly, and safe environment in assigned sections.
• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
• Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
• Follow all operating policies and procedures at all times.
• Perform searches of bags to eliminate restricted and unauthorized items.

• Be dependable and able to work scheduled shifts, extended or irregular hours including nights, weekends, and holidays as needed.
• Assist guests with answering any event or facility related questions.
• Assist with last minute pre-event needs, such as setting-up, decorating, finding materials, etc.
• Provide special accommodations for wheelchairs and other disabled patrons, senior citizens, students and groups.
• Act as a parking attendant, watching over lot to ensure security.
• Assist guests with answering any event or facility related questions.

• Forward complaints to Director of Event Services or Event Coordinator as applicable.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.

• Report suspicious activities and persons
• Watch for irregularities, such as security breaches at credential checkpoints, recognize facility and safety hazards, respond to emergency situations and help prepare building for opening.
• At least 18 years of age.
• Must have the ability to read, write and understand English in a working environment.
• Friendly, outgoing personality.
• Ability to take direction well and work well with others.
• Must maintain a neat, well-groomed appearance that conveys professionalism at all times.
• Other duties as assigned.