Job Description

Job Location Eastland Suites Hotel and Conference Center - Bloomington, IL 61704 Position Type Part Time Salary Range $15.00 - $15.00 Hourly

Our event server provides food and beverage service to maximize customer satisfaction while exhibiting friendly, courteous, helpful, timely, and professional service to all guests.

Responsible for setting up tables and buffet using linen, China, glass and silver that is always clean, polished and free of visible wear and tear. Retrieve appropriate items for set-ups and clear tables using trays and tray stands.

Benefits:

Paid Time Off

Qualifications

Job Title: Event Server

Department: Food and Beverage

Reports To: Food and Beverage Director

General Summary:

Provide food and beverage service to maximize customer satisfaction by providing friendly, courteous, helpful, timely, and professional service to all guests.

Essential Functions:

• Serve at banquets and events
• Responsible for setting up tables and buffet using linen, china, glass and silver that is always clean, Polished and free of visible wear and tear
• Retrieve appropriate items for set-ups
• Clear tables and buffets using trays and tray stands
• Communicate with supervisors and co-workers in a courteous manner at all times
• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Perform other duties and responsibilities as requested (i.e. special guest requests).
• Must adhere to all Federal, State, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
• Other duties as assigned by the Banquet Manager or Supervisor

Specific Job Knowledge, Skills and Ability:

• Strong knowledge of food and beverage preparation and service of various alcoholic beverages, and liquor laws in serving underage people.
• Must know service of beverages.
• Working knowledge of the appropriate table settings, service ware, and menu items.
• Ability to follow explicit instructions and procedures
• Ability to read, speak and write English sufficient to understand menus and special promotions, communicate with guests in a professional manner, assist guests with special requests, and to take orders.
• Ability to remember and recite menu items.
• Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Must be able to push and pull weight equaling 100 lbs.

Qualification Standards

Communication:

Strong communication skills; including the ability to deal effectively with vastly diverse groups of people and guests.

Education:

Any combination of education and experience equivalent that provides the required knowledge, skills, and abilities

Preferred: High School Diploma or equivalent

Licenses or Certificates:

• Ability to obtain any government required licenses or certificates.
• CPR certification and/or First Aid training preferred.
• Must be of legal serving age
• Must be able to pass a motor vehicle record check

Computer Skills:

Preferred: Point of Sale System

Experience:

Required: Previous customer service experience

Preferred: One to five years previous food and beverage serving experience

Appearance:

All employees must maintain a neat, clean and well-groomed appearance, including hair color.

Physical Requirements

• Standing for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Ability to carry trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift. Must be able to push and pull weight equaling 100 lbs.
• Manual dexterity of hands in order to manipulate serving spoons, trays, etc.
• Ability to perform duties with extreme temperature and noise ranges
• Ability to see within normal parameters
• Ability to hear within normal range

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

It is the policy of Tentac Enterprises to comply with all federal and state laws concerning the employment of individuals with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC)

Tentac Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Effective Date: November 17th, 2023