Summary:

Our client is seeking a CX Event Operations Specialist for its Dublin office, with sporadic support for Zurich.

The CX Event Operations Specialist will partner with the Community Experience (CX) team to deliver high-quality onsite events and community activations at our Dublin campus, with periodic support for Zurich. This role is execution-focused, responsible for the operational delivery of events from planning through to post-event wrap. The CX Event Operations Specialist will also support the procurement process for event-related suppliers and services.

RESPONSIBILITIES

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  Event Execution (80% of time):
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  Support the end-to-end operational delivery of onsite events including Tentpole Metamate Meetups, End of Year Events, Tech Enablement Portfolio, Game Days, utilising global playbooks and local knowledge.
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  Manage event logistics including venue setup, supplier coordination, facilities/AV requirements, catering, signage, and day-of-show execution.
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  Coordinate with cross-functional partners (AV, security, catering, facilities) to ensure seamless event delivery.
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  Maintain the local events calendar, ensuring alignment with regional and global CX strategic plans.
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  Support the collection of event data, attendee feedback, and post-event retrospectives. Surface key learnings and process improvements to relevant stakeholders.
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  Maintain best practice documents, run-of-show templates, and process guides for repeatable event formats.
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  Support supplier relationships for event services, supporting creative briefs, quotes, and on-the-day delivery.
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  Provide sporadic event execution support for the Zurich office as required.
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  Procurement Support (20% of time):
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  Support the end-to-end procurement process for event-related suppliers, including onboarding new vendors, creation of purchase requisitions (PRs), Third Party Assessments (TPAs), and purchase orders.
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  Process PRs efficiently to reduce holds and positively impact payment cycles from initiation to payment completion.
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  Communicate with suppliers on PO queries and troubleshoot procurement issues as they arise.
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  Support budget tracking and reconciliation for event spend, maintaining accurate documentation.

Requirements

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  4+ years of experience in event operations, event production, or a similar role in a fast-paced corporate or agency environment
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  BA/BS in Events Management, Communications, Business, or a related field
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  Experience managing multiple events simultaneously from planning through execution
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  Experience coordinating with cross-functional teams and external suppliers
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  Strong organisational skills with the ability to manage competing priorities and tight deadlines
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  Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals

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  Experience in procurement operations or source-to-pay processes
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  Experience working in a tech company or large-scale corporate environment
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  Knowledge of event CRM tools and data collection methodologies
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  Experience supporting events across multiple sites or regions
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  Graphic design or content creation experience for event communications
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  Familiarity with Meta platforms and internal processes

Benefits

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  Competitive salary
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  Healthcare contribution and inclusion in company pension scheme
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  Work laptop and phone
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  25 days annual leave (pro-rata) plus paid bank holidays
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  Expanding workforce with potential for career progression for top performers