As the Event Operations Executive, you will be responsible for performing the following tasks to the highest standards:

• Follow through from negotiation until departure for events assigned.

• Liaise with clients on finalizing details and give professional advice on set-ups and planning of events.

• Issue instructions of groups related information to other departments via Group action plan and the banquet event order (BEO).

• Liaise and supervise the preparation of arrangement with all concerned department to ensure everything is in order through Group action plan and BEO meeting on a weekly basis.

• Practice up-selling at all opportunities to maximize revenue.

• Ensure effective communication with clients and internal departments.

• Professionally hand over the operational duties with introduction to assigned Banquet/Outlet Manager to ensure the communication and quality service is delivered to our clients at all times.

• Maintain close coordination with respective departments on organizers’ requirements and last-minute event requirements.

• Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.

• Verify the final bill and collect balance payment as per group payment method.

• Obtain client’s feedback upon departure and through Meeting Planner Survey (MPS) with the necessary actions.

• Responsible for updating the internal system with accuracy and consistency including OnQPM and Delphi system.

• Maintain close communication with concerned Sales Managers during the process.

• Involve concerned Sales Managers during post-event meetings and post-event follow-ups such as sending thank you letters and post-event critique forms together.

• Prepare reports, letters, memos and correspondence including those of a confidential nature for the ADOE/DOE and maintain files accordingly.

• Responsible for internal function, issue Banquet event order (BEO) and liaise with concerned department.

• Responsible for an efficient and updated filing system for the department.

• Take & transcribe minutes of meetings.

• Keep track of appointments and various meeting schedules.

• Maintain adequate stock of office supplies, initiate necessary requisition on a weekly basis.

• Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).

• Cross-sell other Hilton hotels.

• Liaise with the Food & Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained.

• Always ensure that a hospitable service atmosphere is projected at all times in the hospitality business.

• Perform any other reasonable duties and responsibilities as may be delegated by DOE.