Job Description

Are you passionate about creating exceptional experiences, building lasting client relationships, and bringing unforgettable events to life?

Le Méridien Charlotte and Sheraton Charlotte are looking for a dynamic, detail-oriented Event Manager to join our team!

Located in the heart of Uptown Charlotte, our dual-hotel complex offers a vibrant hospitality environment where no two events are alike. From corporate meetings and conferences to weddings and special celebrations, you'll play a key role in turning our guests' visions into memorable experiences.

Requirements

• Assisting in Managing Meetings and Special Events Operations and Budgets
• Researches and analyzes new products, pricing and services of competition.
• Assists in apprising property of all groups that will impact property operations.
• Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards
• Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
• Creates opportunities to upsell during event planning.
• Assists in managing department controllable expenses to achieve or exceed budgeted goals.
• Ensuring Exceptional Customer Service
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.