Job Description

Join a dynamic team dedicated to delivering exceptional client experiences through expertly orchestrated events within the Client Center. Applicants will thrive in an environment that values proactive problem-solving, attention to detail, and a commitment to excellence, ensuring every meeting is executed flawlessly and reflects our high standards for client satisfaction.

As a Senior Events Management Associate within the Client Center, you will play a crucial role in planning meetings and ensuring exceptional customer experience. Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution. The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure.

Job responsibilities

• Consistently oversee meetings and events, collaborating with catering, audio-visual, and facilities teams to exceed client expectations while providing personalized, high-touch customer service by greeting each client daily.
• Proactively address day-to-day client challenges with effective solutions, maintaining a positive experience.
• Reliably maintain a "can-do" attitude, delivering exceptional service and leading by example.
• Flexibly assist with staff coverage and day-to-day projects at the center.
• Actively participate in daily operations meetings and weekly reviews to stay informed on planned events, spot-check planning details, and provide feedback and direction for the team.
• Thoroughly execute pre-conference and post-conference calls/meetings when applicable, ensuring all details are managed effectively.
• Strategically ensure optimal space usage to meet yearly goals.
• Diligently conduct mid-year and annual staff reviews, identifying training and development needs.
• Creatively drive innovation and present ideas to enhance services.
• Dependably cover essential reception desk functions, including answering telephone calls, returning emails promptly, and greeting/escorting clients to their meeting room.
• Expertly master the EMS system for detailing reservations and accurate reporting.

Required qualifications, capabilities and skills

• Bachelor degree required
• Five plus years’ experience in the Hospitality Industry, 5-Star hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
• Highly organized, with the ability to multitask and prioritize tasks effectively
• Proven experience in managing and developing a team, including conducting performance reviews and identifying training needs
• Flexibility to thrive in a fast-paced and diverse environment

• Willingness to work flexible shifts to cover conference center hours and locations

Preferred qualifications, capabilities and skills

• Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential, and knowledge of the EMS booking system is a plus