RELX

Event Management Coordinator I

RELX  •  Manila, PH (Onsite)  •  7 days ago
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Job Description

About the role

Supports the administrative and coordination needs of F‑2‑F / virtual / hybrid events (e.g. trade shows, conventions, conferences). Assists the event team with routine tasks such as preparing documents, updating databases, managing simple exhibitor and visitor inquiries, and supporting basic sales activities. Contributes to maintaining event brand standards by ensuring accuracy and consistency in assigned materials and data. Ensures timely follow‑up on assigned tasks, supports internal communication flows, and maintains clear, accurate documentation across all event phases.

Key responsibilities

  • Provide event support assistance to all inbound queries
  • Handle all inbound calls, emails, chat and social media inquiries for all RX Events
  • Respond to inbound calls from attendees, exhibitors and conference participants with questions regarding registration, general show info, pricing, etc.
  • Make outbound calls to attendees and exhibitors to increase attendance at shows and assist with registration process
  • Read and respond to all email inquiries for all RX Shows daily
  • Provide event support on exhibitor portals and visitor registration
  • Respond quickly and efficiently to customer queries via chat, email, telephone and social media
  • Take ownership of queries from start to finish
  • Ensure all communication, written or verbal is clear, concise, polite and informative
  • Identify process and functional inefficiencies that damage the customer experience and escalate to CRM with suggestions

About you

  • Bachelor's degree
  • Prior relevant training or related work experience
  • Able to follow set instructions and processes to complete work
  • Can perform tasks well without supervision and can apply skills on the job
  • Working knowledge and skills in event support or customer service
  • Proactive in seeking out information about each show to provide accurate information to customers
  • Ability to listen actively and identify customer needs
  • Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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RELX

About RELX

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.

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Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
London, GB
Year Founded
Unknown
Website
relx.com
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