Job Description

About Ticketek Entertainment Group​

Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live!

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experien ces) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

About Ticketek New Zealand

With over 40 years experience ticketing the biggest live events and venues i New Zealand, Ticketek is the leading ticketing partner to the sports and live entertainment industry and operates New Zealand's most advanced multi-channel ticket sales and distribution network.

A truly digital company, ticketek.co.nz is New Zealand's leading entertainment events website, with a market leading mobile platform.

Ticketek sells tickets to more than 3,000 events each year, including concerts at every major stadium, as well as for New Zealand Rugby, Cricket, Football, Rugby League, and Netball. Ticketek sells tickets for theatre, musicals, festivals, exhibitions, experience, and family events from Whangarei to Bluff.

About the role:

As Event IT Coordinator you will be an integral part of the success of our fast growing entertainment business. You will be responsible for the day-to-day management, maintenance, deployment, and support of all event IT systems and equipment. This role ensures technology infrastructure is reliable, secure, fit for purpose, and ready for both event and business-as-usual operations.

Requirements

What does a day in the life look like?

• Maintain an asset register for all IT and event technology equipment, and ensure all equipment is correctly tagged, labelled, and recorded.
• Manage equipment lifecycle planning and conduct routine inspections, testing, and preventative maintenance to ensure full functionality.
• Provide remote and onsite event system IT support to internal staff and external clients across systems, hardware, software, and connectivity.
• Prepare equipment for offices, venues, and agencies ensuring all devices are configured, updated with approved software, and operationally ready.
• Support at our live events by managing pack-in and pack-out of event IT equipment, installing and testing event systems, and ensuring the event IT infrastructure aligns with operational and client requirements.
• Liaise with the Australian Event IT team to remain current with technology, system upgrades, and best practice setups.
• Provide technical assistance to our Box Office team and Customer Support Managers on event days.
• Support the wider team by developing "how-to" guides and documenting troubleshooting steps for recurring issue resolutions.

About you

• Proven experience in configuring, installing, and troubleshooting IT hardware, software, and connectivity.
• Familiarity with Box Office and Ticketing platforms, and POS equipment.
• Have hands on experience in a technician and/or support specialist role.
• Have a customer focused approach to solving customer issues.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills and ability to prioritize and meet tight deadlines.
• Results-oriented, energetic and innovative approach to work.

Other key considerations for this position

• Due to the nature of this role, work is required outside of business hours and on the weekend.
• You will need to lift/carry more than 5kg from time to time and spend extended periods of time on your feet at events.

Benefits

Here’s a taste of what TEG offers:

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team

At Ticketek NZ all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries and employee benefits.

If this sounds like the opportunity for you, we would welcome you to apply with a cover letter and full resume outlining your suitability for the role.

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*