Job Description

CANUCKS SPORTS & ENTERTAINMENT (Hourly)

Position: Event Housekeeping Supervisor

Department: Event Services

Reports to: Manager, Housekeeping

At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

The Event Supervisors are responsible for supervising and supporting part-time housekeeping staff and ensuring all housekeeping work during events is completed efficiently and effectively. This is a part-time, hourly, events-based position.

• Supervising Event Housekeeping employees, providing support in the delivery of exceptional service to every guest who enters Rogers Arena
• Monitoring floor traffic and staff deployments
• Creating a positive work environment for staff by providing ongoing coaching, recognition, and feedback to ensure operational success and excellence; onboarding new employees
• Serving the needs of the guests and making necessary operational decisions to ensure guests receive direct, personable service and immediate results
• Supervising an assigned area in the building to ensure effective crowd management
• Communicating appropriate event incidents and reports to Duty Managers
• Responding to guest problems and questions, ensuring appropriate action is taken by staff
• Communicating with other operations groups to ensure event and guest needs are met
• Maintaining knowledge of safety and emergency procedures
• Participating in Supervisor Team meetings to identify ideas, processes, systems, and information that would assist in continually improving employee and customer satisfaction
• Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Supervisory experience in the hospitality/service industry, with a customer-first approach to every interaction, including experience in hiring, coaching, and directing unionized employees
• Demonstrated commitment to customer satisfaction with the ability to respond promptly and effectively to customer’s needs
• Excellent interpersonal and communication skills with the ability to interact positively and professionally with a diverse customer base and staff at all levels
• Ability to present information and instructions in a clear manner
• Excellent problem solving and crisis management skills in a fast-paced environment
• Confident, friendly, approachable, outgoing, team player; able to gain the confidence and trust of management and colleagues
• Experience in the housekeeping industry, and housekeeping and/or cleaning certifications are an asset
• First Aid certificate and/or WHMIS training is an asset

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.