Job Description

The Event Experience and Design Specialist plays a pivotal role within the Event Experience & Design Department at Encore Canada, specializing in event decor and design, team management, and project coordination. This role is responsible for supporting and working alongside the talented team of event designers, project coordinators, and administrators, ensuring meticulous planning and seamless execution of numerous events. This includes project management, budget oversight, event design and concept curation for all events that come to the department. The Event Experience and Design Specialist reports to Manager, Event Experience and Design.

Key Job Responsibilities

Event Design & Deck Creation:

• Collaborate closely with event designers to develop creative concepts that align with client visions.
• Lead select projects, taking charge of event layouts, themes, and decor design to create memorable experiences.
• Assist and provide direction to other designers, ensuring the delivery of innovative and high-quality event designs.
• Design and Create client facing design proposals and decks.

Financial Performance & Project Management:

• Take ownership of assigned projects, overseeing their execution from inception to completion.
• Coordinate with various internal teams to ensure meticulous planning and execution of events.
• Manage project budgets, negotiate vendor contracts, and track expenses to maintain budget adherence.
• Support sales team to drive revenue and find ways to efficiently execute shows to drive profitability.

Event Planning & Production Scheduling:

• Develop comprehensive event timelines, production schedules, and critical paths for efficient event execution.
• Collaborate with stakeholders to gather event requirements and seamlessly integrate them into the planning process.
• Contribute to the creation of engaging and innovative event experiences in conjunction with the Event Experience & Design team.

Event Execution & On-site Management:

• Manage on-site aspects of select events, addressing issues and ensuring smooth execution as needed.
• Oversee event setup, coordination with teams, and client support during events.
• Maintain composure in high-pressure situations to ensure a positive client experience.
• Efficiently handle logistics, supply procurement, and vendor coordination on-site.
• Conduct immediate post-event evaluations to gather feedback for improvement.

Client Management & Relationship Building:

• Cultivate strong client relationships through exceptional service and communication.
• Collaborate with clients and internal stakeholders to understand and align with event visions and requirements.
• Address client inquiries, concerns, and issues promptly and professionally.

General Responsibilities:

• Collaborate seamlessly with cross-functional teams within Encore Canada to ensure the smooth coordination of event projects.
• Represent Encore Canada professionally, maintaining strong client relationships and delivering exceptional customer service throughout the event lifecycle.
• Utilize office tools and software effectively for communication, documentation, and project management.
• Demonstrate excellent written and verbal communication skills to convey ideas and interact confidently with clients and team members.
• Embrace learning opportunities to stay updated with industry trends, event technologies, and best practices.
• Be flexible with working hours to accommodate event schedules and attend events on-site as needed.

Job Qualifications:

• A bachelor’s degree (BS/BA) in a related field is preferred but not required.
• A minimum of 2 years of relevant experience in event production, decor and design, including project management; focus in major cities is preferred, but not required.
• 2-3 days in office at the Banff location in a hybrid model, ability to work at events onsite 1-2 times a week
• Exceptional organizational, time management, and multitasking abilities.
• Proficiency in event management software and computer applications.
• Excellent interpersonal skills to effectively interact with clients, stakeholders, and team members.

Competency Group

Deliver World Class Service

• Hospitality
• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality
• Manages Complexity

Value People

• Collaborates

Work Environment

Choose from one of the following (delete ones not used). Add additional information, as needed.

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.