Job Description

For nearly 80 years, Sandy Cove Ministries has been a place where millions of people have connected with God and each other.

We offer year-round signature programs designed to uplift and strengthen individuals and families, including summer vacation packages and a day camp for kids. We also contract with ministries and organizations, helping them create their own impactful retreats and events on our property.

All of this happens at our breathtaking location on the headwaters of the Chesapeake Bay in North East, Maryland. With 150 guest rooms in our lodge and 220 beautiful acres, we offer guests authentic hospitality and the rest and renewal they crave.

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Sandy Cove Ministries is seeking a full-time Event Coordinator to join our team.

The Event Coordinator serves as a key liaison between guests, event leaders, and Sandy Cove Ministries’ departments, ensuring exceptional guest experiences through professional front desk operations and comprehensive event coordination. This role supports individuals and groups by managing front desk operations, facilitating check-in/check-out processes, coordinating event logistics (including meeting room setups, food services, adventure activities, and audio-visual equipment), and providing administrative support to the Sales and Reservations team. The position requires flexibility, strong organizational skills, and a commitment to helping people connect with God and each other.

Event Coordinator Responsibilities:

• Primary contact with event leaders to determine their group needs and assist them with organizing the details of their event (anywhere from 10 to 450 people)
• Manage in-house guests by acting as host and manager while groups are on-site to ensure that they have an excellent experience by addressing any concerns or complaints as well as monitoring everyday operations affecting the guests
• Handle safety and emergency procedures, including contacting 911, completing paperwork, managing guest reports, and guiding staff and guests during emergencies.
• Communicate internally with Sandy Cove department heads through weekly meetings and inputting tasks into the property management system, “Maestro.”
• Monitor group financials by encouraging groups to meet or exceed their contracted numbers by offering advice, tools, extra services, and prayer to meet or exceed Sandy Cove budget

Front Desk Responsibilities

• Answer and transfer phone calls efficiently as a switchboard operator.
• Provide smooth check-in and check-out, addressing guests’ needs and requests.
• Prepare for guest arrivals with security items (name tags, wristbands, parking passes), door keys, and welcome packets.
• Keep the coffee station stocked and maintain a tidy and organized lobby, reporting issues to other departments as needed.
• Assist with walk-in reservations as needed.
• Perform other reasonable tasks as assigned.

Essential skills and experience

• 3+ years of event coordinating experience preferred
• Ability to communicate effectively & efficiently, both written and verbal
• Basic knowledge of hotel and conference centers and its daily operations
• Extremely detail-oriented
• Must have strong ability to problem solve
• Possess effective organization skills
• Ability to use computer and necessary programs as used by Sandy Cove Ministries for the coordination of guest information
• Ability to work with a diverse range of individuals and groups
• Must be able to work independently and maintain a positive attitude within a very busy environment
• Ability to prioritize and manage multiple assignments under tight deadlines
• Adaptable schedule accommodating weekends and occasional evenings as needed.

Reporting to this position: none

Nonessential skills and experience:

• Prior sales experience
• Experience working in Not-for-Profit camps or conference centers

Physical demands of work environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands While performing the duties of this job, the employee is required to work extended hours, involving standing and walking as well as view computer screen for long periods of time. The employee must also sit, use hands, climb stairs, balance, stoop, kneel, see, talk or hear.

Work environment: While performing the duties of this job, the noise level in the work environment is usually minimal to moderate.

Compensation: Minimum: $20.47/hr. | Maximum: $27.69/hr.

Full-Time Employee Benefits: Health Insurance (Individual and Family), Dental Insurance, Life, LTD, Paid Vacation, Paid Sick, Paid Holidays, 401(k) with employer match, service awards, meal privileges, tuition reimbursement, attend Sandy cove events free and discounted lodging for staff and immediate family.

Learn more about Sandy Cove by visiting www.sandycove.org.