Job Description

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

• Serve as the first point of contact and trusted liaison for the Hardware Solutions team, building and maintaining strong relationships with partners and stakeholders across the organization
• Exercise judgment to assess, prioritize, and triage incoming event and deployment requests, evaluating complexity, risk, urgency, and business impact to determine the appropriate course of action
• Make capacity-based decisions by evaluating team bandwidth, schedules, PTO, and workload to assign the right Production Manager to each request and balance workload across the team
• Provide tailored, polished, and professional responses to partners, adapting communication style and level of detail to the audience and situation
• Proactively identify and escalate risks, conflicts, and timeline issues — exercising discretion on when to flag to leadership versus resolve independently
• Attend weekly partner meetings, represent the team in cross-functional discussions, and contribute institutional knowledge and context that informs decision-making
• Validate request details including event logistics, shipping, device requirements, and imaging needs — applying contextual knowledge to catch errors, gaps, or unrealistic expectations
• Navigate ambiguous or non-standard requests by consulting runbooks, coordinating with cross-functional partners, and applying program-specific knowledge to determine the right path forward
• Build and maintain partner trust by setting clear expectations, providing consistent follow-through, and delivering a high-touch service experience throughout the intake process
• Reserve and coordinate hardware inventory for event and deployment requests, making judgment calls on availability, warehouse selection, and forecasting
• Manage sensitive situations including PII handling, declined requests, and unresponsive partners with professionalism and adherence to policy
• Interface with executive and high-profile partners and requestors with a high level of professionalism, discretion, and urgency
• Handle confidential information related to unreleased products, prototypes, and high-profile events with VIP audiences — maintaining strict adherence to NDA and security protocols
• Provide occasional onsite event support — including setup, technical assistance, and day-of coordination
• Support triage coverage during team absences, making real-time prioritization decisions and ensuring continuity of service for partners
• Identify opportunities to leverage internal tools and automation to improve processes, while maintaining the human oversight required for quality and partner satisfaction
• Maintain departmental workflow procedures, documentation, and familiarity with program-specific runbooks
• Adhere to all SOPs and participate in operational excellence programs dedicated to continuous improvements within workstream
• Any other duties, responsibilities, and projects as dictated by leadership

KEY RESPONSIBILITIES:

• 1–3 years of experience in event coordination, operations support, or project coordination, preferably in the technology industry
• Strong interpersonal and relationship-building skills with the ability to serve as a trusted point of contact for partners and stakeholders
• Excellent verbal and written communication skills with the ability to craft professional, client-facing responses tailored to the audience
• Demonstrated judgment and critical thinking skills — able to assess competing priorities, evaluate risk, and make sound decisions independently
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong attention to detail, particularly when reviewing request details, inventory data, and logistics information
• Ability to work both independently and cross-functionally with partners and support teams
• Comfortable working in a KPI-driven environment with accountability for response time and resolution targets
• Proficiency with collaborative productivity software; G-Suite, project management tools, and inventory management systems
• Experience with workflow automation tools and task management platforms a plus
• Ability to quickly learn and adapt to new internal tools, systems, and processes
• Knowledge of or interest in mixed reality, wearables, and consumer technology a plus
• Ability to travel if required for onsite event support

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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Pay Range $70,400—$72,000 USD