Job Description

Position Summary

Step into the center of the guest experience as an Event Concierge Intern, serving as a trusted connection between meeting planners, resort guests, and the operational teams bringing each program to life. In this highly visible role, you will develop firsthand expertise in event coordination, client communication, luxury service, and real-time problem-solving while supporting complex programs in an exceptional resort environment. A 12-week experiential learning journey combines guided development, increasing ownership, and a final capstone project designed to connect your academic experience with meaningful hospitality practice.

What You Will Create

• Seamless group experiences by becoming a knowledgeable, responsive point of contact for meeting planners and in-house groups, ensuring guest needs, event details, and operational expectations are communicated with precision from arrival through departure
• Confident event execution by partnering with Conference Services, Convention Services, Catering, and operational departments to support complex programs, group movements, and evolving guest needs while maintaining a consistently elevated level of service
• Client confidence and trust through polished written and verbal communication, thoughtful anticipation of needs, and a calm, solutions-focused approach when unexpected challenges arise
• Operational alignment by contributing to Pre-Convention Meetings, Banquet Event Order Meetings, and weekly Group Resume meetings, helping ensure the teams supporting each event are informed, prepared, and positioned to deliver on client expectations
• Memorable event outcomes by monitoring event logistics from beginning to end, proactively identifying opportunities to resolve concerns, and keeping the guest experience at the center of every decision
• Deeper hospitality expertise through a structured experiential learning project that allows you to explore an internship-specific objective, apply what you have learned, and present a capstone project reflecting your development throughout the program
• Meaningful team contributions through special projects assigned by department leaders, strengthening the overall effectiveness and success of the events team

What You Can Expect

This is an immersive, hands-on opportunity within a fast-paced luxury resort environment where no two event days are exactly alike. You will work alongside experienced hospitality professionals and interact directly with meeting planners, guests, and operational teams, gaining perspective on the coordination and precision required to deliver exceptional group experiences.

Your 12-week internship typically begins in mid-May and continues through mid-August as a consecutive, full-time experience:

• Weeks 1-3: Orientation, Shadowing, and Reverse Shadowing: Build your foundation through observation, guided learning, and supervised ownership
• Weeks 4-11: On-the-Floor Support: Apply your knowledge in real event environments with increasing independence and responsibility
• Final 2 Weeks: Capstone Project and Wrap-Up: Analyze your experience, reflect on your learning, and complete an experiential project tied to your internship objective

The role offers meaningful exposure to event operations while requiring flexibility to work evenings, weekends, holidays, and varied schedules based on event demands. You should also be prepared to stand or walk for extended periods and lift, move, and place items weighing up to 30 pounds.

What You Bring

• Genuine enthusiasm for creating exceptional guest and client experiences, with a positive, composed presence when circumstances change
• Strong organizational skills and attention to detail, with the ability to balance multiple priorities in a fast-paced environment
• Confident, professional communication skills and the ability to build effective relationships with guests, colleagues, management, and cross-functional teams
• A thoughtful listener who asks insightful questions, communicates clearly, and understands the importance of precision in luxury hospitality
• A collaborative mindset paired with the initiative and ownership needed to identify challenges and pursue thoughtful solutions
• Emotional intelligence and understanding that exceptional hospitality is defined not only by what you accomplish, but by how guests and colleagues feel throughout the experience
• Curiosity, adaptability, and a genuine desire to continuously develop your hospitality and event management craft
• A commitment to delivering polished service while building a strong foundation for a meaningful career in events and luxury hospitality

Qualifications

• High school diploma required
• Active enrollment in, or recent graduation from, a bachelor's degree program in Hospitality Management, Events, or a related discipline
• Minimum 3.0 GPA
• Previous luxury hospitality experience preferred
• Continuous authorization to work in the United States for the duration of the internship
• Commitment to the consecutive 12-week, full-time internship program and assigned intern rotation
• Fluent English communication skills
• Ability to work varied schedules, including evenings, weekends, and holidays, based on operational and event needs
• Ability to lift, move, and place items weighing up to 30 pounds
• Ability to stand or walk for extended periods during shifts

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position.

Responsibilities may change or be assigned as needed to support operational excellence, business needs, and exceptional guest service standards.