Job Description

Job Location JW Marriott Turnberry Miami Resort & Spa - Aventura, FL 33180 Job Category Hospitality - Hotel

Scope of Position

The Event Concierge acts as a liaison between the Event Manager/Onsite contact and Banquets. His/her role is to ensure the event runs smoothly and that any changes or last-minute requirements are met.

Position Requirements

• Professional demeanor appropriate for a luxury environment.
• Minimum of one year hospitality experience required.
• Knowledge of CI-TY, Meeting Matrix, Word, and Excel.
• Excellent customer service skills, superior interpersonal skills with acute sense of detail.
• Ability to multi-task and work independently in a fast-paced environment.

Responsibilities

• Anticipate needs and resolve them quickly and effectively. Maintain pleasant demeanor and composure with clients and Associates at all times.
• Assist clients on-site with last minute situations or requests in a timely manner.
• Inspect all function rooms prior to start of function to insure setup is exactly as requested on Banquet Event Orders (BEO).
• Assist in keeping the Conference Center clean and organized throughout the day.
• Meet with Banquet Management each morning to communicate goals of the day and any challenges that they may foresee.
• Meet with PM Event Concierge to discuss the groups in-house, any arriving groups, challenges and successes of the day.
• Coordinate with the Event Manager/Client before function begins to confirm the assistance needed.
• Coordinate any shipping of materials (boxes) back to clients office with client and relay the information to the Business Center.
• Act as the liaison between the Catering/Event Manager/Client to communicate changes to program as needed with various departments.
• Attend all Department, Banquet Event Order, Resume and Pre-Conference Meetings.
• Make function room signs for events.
• Advise Engineering as needed for any adjustments needed in the function temperature regulation in function rooms.
• Perform any other reasonable duties as required by management.

Education

• 4-year Hospitality degree or equivalent preferred.

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment/machinery.

Physical Requirements

• Able to work in a fast paced environment.
• Be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

Qualifications