Job Description

Job Location: WDI - Durham, NC 27705,

Position Type: Full Time,

Salary Range: $25.00 - $25.00 Hourly, We are seeking a professional, detail-oriented, and service-driven Event Captain to join our team. This position plays a key role in ensuring the successful execution of meetings, banquets, and special events while delivering the exceptional hospitality and personalized service our guests have come to expect.

The Event Captain provides hands-on leadership to event service associates, coordinates event operations, and collaborates with the culinary and events teams to ensure every event is executed seamlessly. The ideal candidate is a natural leader who thrives in a fast-paced environment, takes pride in creating memorable guest experiences, and leads by example.

Key Responsibilities

• Lead, coordinate, and support banquet and event service associates to ensure efficient operations and exceptional service standards.
• Review Banquet Event Orders (BEOs) and communicate event details, expectations, and assignments to team members.
• Oversee the setup, service, and breakdown of meetings, banquets, and special events, ensuring accuracy, efficiency, and attention to detail.
• Collaborate with Event Planning, Culinary, Food & Beverage, and other departments to ensure seamless event execution.
• Serve as a primary point of contact during assigned events, responding promptly and professionally to guest requests and concerns.
• Monitor event timelines, service flow, and presentation to ensure consistency with established standards and guest expectations.
• Anticipate guest needs, proactively address challenges, and make timely decisions to maintain a positive event experience.
• Coordinate with vendors and service providers, as needed, to support event requirements and timely execution.
• Ensure event spaces, equipment, and service areas are properly maintained, organized, and prepared for each function.
• Support the training, coaching, and development of event service associates, fostering a culture of teamwork, accountability, and hospitality.
• Maintain compliance with established food safety, sanitation, workplace safety, and responsible beverage service standards.
• Communicate event feedback, operational challenges, and opportunities for improvement to management.

Qualifications: Education

• High school diploma or equivalent required.
• Degree in Hospitality Management or a related field preferred.

Experience

• Minimum of two years of experience in banquet operations, event services, or hospitality, preferably in an upscale hotel, resort, or conference center environment.
• Demonstrated experience leading and coordinating event service teams.
• Experience working with vendors, suppliers, and internal departments to support successful event execution.

Skills & Abilities

• Strong leadership and interpersonal skills with the ability to motivate, support, and guide team members.
• Excellent verbal and written communication skills, with a professional and guest-focused approach.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and event activities.
• Strong problem-solving abilities and the capacity to remain composed and make sound decisions in a fast-paced environment.
• Familiarity with Banquet Event Orders (BEOs), event management systems, and related technology.
• A collaborative, hands-on leadership style and a genuine passion for hospitality and service excellence.
• Flexibility to work varying schedules, including evenings, weekends, and holidays, based on business needs.
• Ability to stand and walk for extended periods and perform the physical responsibilities associated with banquet and event service, with or without reasonable accommodation.

Benefits & Perks

We believe taking care of our associates is just as important as taking care of our guests. We are proud to offer a competitive benefits package and a supportive work environment where our team members can grow, succeed, and feel valued.

Eligible associates may enjoy

• Competitive compensation
• Medical, dental, and vision insurance
• Employer-paid short-term and long-term disability coverage
• 401(k) retirement savings plan with employer discretionary contributions
• Generous Paid time off and other applicable leave benefits
• Associate discounts on dining, accommodations, and select property services
• Professional development and career advancement opportunities
• A welcoming, team-oriented workplace built on respect, collaboration, and exceptional hospitality

Benefits and eligibility may vary based on employment classification, plan provisions, and applicable company policies.

Join Our Team

At the Washington Duke Inn & Golf Club, we believe exceptional hospitality begins with exceptional people. Our associates are the heart of everything we do, and we take pride in creating an environment where teamwork, genuine care, and service excellence are part of our everyday culture.

If you are passionate about hospitality, enjoy leading others, and take pride in creating memorable guest experiences, we invite you to join our team!

We are an Equal Opportunity Employer and are committed to fostering a welcoming and inclusive workplace.