Job Description
ALBERT HOTEL is hiring for a EVENTS CAPTAIN
An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.
With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Restaurant at Albert.
Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.
What you'll do:
- Collaborate with the Events Manager and event organizers to understand event details including guest count, menu details, special requests, and other relevant information
- Delegate tasks and responsibilities to event staff, ensuring everyone understands their roles during the Event
- Oversee the setup of banquet spaces, ensuring tables, chairs, linens, and decor are arranged according to event requirements; ensure the cleanliness and proper functioning of the banquet areas
- Greet and welcome guests upon arrival, assist with seating arrangements, and address any immediate concerns of special requests
- Ensure all service standards are met or exceeded during the event; monitor the timing of courses, beverage service, and other elements to ensure a seamless guest experience
- Handle guest feedback or issues that may arise during the event, providing solutions promptly and maintaining a high level of professionalism
- Oversee beverage service and ensure responsible alcohol service practices and laws are followed; monitor inventory and coordinate with the team to restock as needed
- Maintain event flow and adherence to schedule, coordinating with culinary teams to ensure timely delivery of courses
- Adhere to all safety and health regulations during events, ensuring guest and team member well-being; properly handle and store banquet equipment
- Assist with event breakdown, cleaning, and storage of equipment and supplies; provide Event Manager with feedback to improve future events
- Be available to fill in as needed to ensure the efficient operation of the event as directed by the Event Manager and attend relevant meetings as directed
Who you are:
- 6+ months of related experience in the hospitality or service industry preferred
- State-issued food handling + beverage certifications as required
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak effectively before guests and groups of co-workers.
- Ability to navigate and operate computer and Point of Sale (POS) systems.
- Excellent organizational and leadership skills.
- Sharp attention to detail to ensure all event elements are executed seamlessly.
- Ability to work under pressure and handle stressful situations with composure.
BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:
- Up to 3 weeks paid time off annually
- 50% off discount at most New Waterloo restaurants
- Health, vision + dental benefits
- 401K matching
- Paid holidays
- Volunteer pay
- Tuition reimbursement
- Referral bonuses
- Discounts at our shops, hotels local partnerships
