Job Description

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

We are currently looking for an Event and Incident Administrator to take the responsibility for event analysis including investigation and auditing network trends, following the protocol for incident management, documenting all aspects of an incident and event correlation, working with all stakeholders of an incident to ensure timely response and thorough communication and documentation.

If you have excellent communication skills and are looking for a position that can open up doors for you into a technical role, this is the position for you.

Please note that this role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.

The Event and Incident Administrator is responsible for leading a variety of facilitation and administrative support functions for planned maintenance (event) and unplanned maintenance (incident).

Responsibilities:

• Analyzing and reporting on events for correlation, thresholds, identifying false alarms, and evaluating alarm severity.

• Root cause analysis and isolation of common and repetitive events to identify trends.

• Reviewing past outages to determine new events and thresholds to implement into production.

• Identify alarms triggered during a maintenance window that were not properly correlated.

• Provide incident and event commanders with support as needed i.e. paging, on-call list navigation, etc.

• Lead and maintain documents and timelines of all technical elements and conversations during incidents and events to capture system changes.

• Prepare and distribute event and incident reports.

• Lead and participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks to include assisting with quarterly training objectives for the team.

To succeed in this role you must have:

• Strong problem-solving and analytical skills.

• Sense of urgency responding to incidents and following processes.

• Excellent written and verbal communication skills.

• Ability to articulate technical issues into customer facing documentation.

• High School Diploma required, technical certifications a plus

• Skills in facilitation of meetings, conference calls

• Minimum 2 years’ experience working with computers or familiarity with a technical environment.

What we offer:

• Well-coordinated professional team.

• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.

• Additional Health and Life Insurance Package.

• Employee Assistance Program.

• 25 vacation days.

• 102,26 EUR/200 BGN Digital Food Vouchers.

• 61,36 EUR/120 BGN Gross as part of the salary for Working Expenses Allowance.

About RingCentral

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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