Job Description

At Pharmacierge, we are redefining the private pharmacy experience through innovative technology, exceptional service, and an unwavering commitment to patient care. Our ethos is simple: we treat every patient and prescriber with the same care and attention we would offer our own families.

As part of our growing Evening Pharmacy Team, we are looking for an Evening Pharmacy Services & Logistics Coordinator to help ensure the seamless delivery of our evening service.

This unique hybrid role combines elements of our Patient Liaison and Logistics functions. You will be a key point of contact for patients, colleagues and courier partners, supporting the safe and efficient movement of prescriptions from the pharmacy to the patient.

Working closely with Pharmacists, Dispensers, Pharmacy Support Staff and our Logistics Team, you will coordinate deliveries, resolve enquiries, communicate with patients, and help manage the operational challenges that arise during the evening shift.

The Evening Team plays a critical role in extending Pharmacierge's service beyond traditional pharmacy hours, ensuring patients continue to receive the high standard of care and support they expect from us.

If you are highly organised, enjoy problem solving, and are passionate about delivering exceptional service in a fast-paced healthcare environment, we'd love to hear from you. Please email people@pharmacierge.com to discuss anything further.

Please Note: Applicants must have the Right to Work in the UK as visa sponsorship is not available for this role.

Work Arrangements

We are currently recruiting for a full-time Evening Pharmacy Services & Logistics Coordinator.

• Remote working is not available for this role.
• Full-time position (40 hours per week).
• Monday to Friday.
• No weekend working required.

Key Responsibilities

Patient Services

• Act as a key point of contact for patients via telephone and email.
• Respond to patient enquiries and resolve non-clinical issues.
• Keep patients updated regarding prescription progress, collection arrangements, and delivery schedules.
• Escalate clinical queries appropriately to Pharmacists and Pharmacy Teams.
• Deliver an exceptional patient experience through empathetic, professional communication.

Logistics Coordination

• Coordinate same-day and next-day medicine deliveries.
• Liaise with courier partners regarding collections, deliveries, and service issues.
• Monitor active deliveries and proactively communicate delays or changes to patients.
• Support management of evening delivery schedules and urgent requests.
• Investigate and resolve delivery-related issues where possible.

Pharmacy Operations Support

• Work closely with the pharmacy teams to maintain efficient workflow during evening operations.
• Support prescription processing and patient communication activities where required.
• Maintain accurate records across pharmacy systems.
• Support with inventory management and pharmacy procurement
• Assist with operational administration and service improvement initiatives.
• Escalate operational risks, incidents, and service concerns appropriately.

Requirements

When reviewing your CV and application, we'll be looking for evidence of the following:

Essential

• Previous experience in a customer service, healthcare, patient services, pharmacy support, logistics, or administrative role.
• Ability to work independently, use initiative, and remain calm and organised in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to manage multiple priorities simultaneously.
• A professional, patient-focused approach.
• Confidence working with technology and multiple systems.
• Strong attention to detail and commitment to accuracy.
• Ability to remain calm, professional, and solution-focused under pressure.

Ideal

• Previous experience in a pharmacy or healthcare environment.
• Experience coordinating deliveries or logistics operations.
• Experience handling patient or customer enquiries.
• Familiarity with healthcare or pharmacy systems.

Benefits

At Pharmacierge, we're committed to supporting our team with a comprehensive and rewarding benefits package that reflects the value of their contributions:

• 💷 Competitive Salary: Starting from £31,000 per annum (dependent on experience)
• 🏥 Private Medical Insurance: Available after a minimum term
• 🌴 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply)
• 🎯 Company-Wide Bonus Scheme: Eligible after a minimum term
• 📈 Government-Approved Share Option Scheme: Available after a minimum term
• 🛍️ Employee Discounts Platform: Access to a wide range of retail and lifestyle savings
• 🎉 Pharmacy Social Events: Regular team-building and social activities
• 📚 Access to Training and Development Opportunities: Ongoing professional development and training support