Information Technology School Support
Reports to: Campus President
The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students and faculty.
Essential Duties and Responsibilities:
Overall
· Responds to administration/faculty/student inquiries concerning system(s) operations.
· Diagnoses system hardware, software, and operator problems. Provides updates to College President on open tickets/problem resolutions.
· Tracks, prioritizes and documents requests using an IT support request system.
· Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).
· Responsible for tracking of IT supplies and equipment (e.g. cables and adapters).
· Performs regular updates to servers.
· Installs and builds cables for the campus.
· Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions.
· Documents systems processes and procedures.
· Other duties as assigned.
Student Support (Residential/Hybrid)
· Responsible for setting up student accounts.
· Responds and troubleshoots all student inquiries regarding access to their accounts, laptop for online classes and other software required for their courses.
Administration/Faculty Support
· Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners and department specific software.
· Educates administration/faculty on the basics of equipment and software.
Skills/Competencies/Qualifications:
· 2-5 years of IT support experience
Education Requirements:
Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.
Classification: Non-Exempt
Work Hours: Forty per week but may vary daily. Some evening and weekend hours may be required.
Travel: Some
Working Environment: Interior/Office
Qualifications
Skills/Competencies/Qualifications:
· 2-5 years of IT support experience
Education Requirements:
Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.
Classification: Non-Exempt
Work Hours: Forty per week but may vary daily. Evening hours and some weekend hours may be required.
Travel: Some
Working Environment: Interior/Office
