Job Description

Circle K eMobility is committed to delivering world-class charging experiences for electric vehicle drivers. With solutions across highways, homes, and workplaces, the company is rapidly expanding to meet the growing demand for EV infrastructure.

As part of the eMobility team, you will join a highly skilled group of specialists across business development, product, technology, and operations. We are now looking for someone who thrives in a dynamic environment combining service operations with process improvement and operational excellence.

Location: Warsaw

Working hours: Standard business hours (Monday–Friday)

Start date: As soon as possible

What Circle K Offers

• A central role in supporting a rapidly growing EV charging network across Europe

• Strong onboarding and continuous learning opportunities

• A collaborative and skilled international team

• Exposure to modern technology, infrastructure, and large-scale operations

• Opportunities for both technical and professional development

• Competitive conditions

Key Responsibilities (Second Line / Control Tower Focus)

• Act as second-line support, handling incidents escalated from first line

• Perform remote diagnostics and technical analysis of EV chargers and related systems

• Take end-to-end ownership of incidents, from investigation through resolution and closure

• Collaborate with hardware vendors, software teams, and third-line support to resolve complex issues

• Ensure service level agreements (SLAs) and response targets are met

• Support and validate root cause analysis (RCA) and contribute to long-term fixes

• Monitor network performance (uptime, connectivity, transaction success) and identify trends

• Prioritize and escalate incidents based on business impact

• Maintain high data quality and structure in ITSM systems (e.g., ServiceNow, Jira)

• Contribute to process improvements, playbooks, and knowledge base development

• Support change and release processes by assessing operational impact

• Identify recurring issues and support continuous improvement across the network

We Are Looking For Someone Who:

• Has a strong service mindset and interest in technology and problem-solving

• Has 2–5+ years of experience in IT support, technical operations, or similar roles in complex environments

• Has a relevant educational background (e.g., IT, Computer Science, Electrical Engineering) or equivalent practical experience (beneficial, not required)

• Is comfortable working in a high-paced environment, handling multiple incidents while maintaining structure and quality

• Is able to prioritize effectively and stay calm under pressure, especially during critical incidents

• Understands structured incident management and is familiar with ITSM tools (e.g., ServiceNow, Jira)

• Has solid system understanding, including the ability to interpret logs, identify patterns, and support root cause analysis

• Takes ownership of issues through to resolution, working closely with vendors and third-line teams

• Has experience with integrated systems (APIs, backend platforms, or hardware-connected environments)

• Is curious about connectivity, integrations, and protocols (e.g., OCPP/OCPI)

• Communicates clearly in German and English and can translate technical findings into actionable insights

• Works independently, analytically, and solution-oriented, with a proactive and continuous improvement mindset

What do we offer

• Contract of employment

• Annual bonus

• Private medical care

• Cafeteria Platform/Multisport

• English lessons subsidized by the company

• Group insurance

• Attractive discounts for products and services at our stations

• Employee stock purchase plan

• Employee Assistance Program (Lyra)

• Modern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6

• Trainings & possibility to develop skills in a wide international environment

Want to know even more about us? Take a look at our career page: https://workwithus.circlek.com/global/en/businesscentrewarsaw

Interested?

We encourage you to apply.

We know great companies are built from within, by great people like you. Come grow with us! We´re looking forward to your application.

When working with us you can depend upon it that you will not be judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status. Oppositely – we believe that our diverse and inclusive culture helps us create an amazing atmosphere where everybody feels welcome.

Check who we are here: https://youtu.be/td-QGnNnvW0

We hereby inform that in the company Circle K Business Centre Poland sp. z o.o. with registered office in Warsaw an Internal Notification and Follow-up Actions Procedures applies. The document describes rules for reporting violations of law by whistleblowers. Full content of the above-mentioned Procedure is available here: https://www.circlek.pl/o-nas/procedury-zgloszen