Job Description

Believ: ABOUT US

At Believ, formerly known as Liberty Charge, we’re committed to sustainable transport being accessible to everyone. We’re a Charge Point Operator (CPO) on a mission to create the UK’s most reliable electric vehicle charging network that doesn’t cost the earth and leaves no one behind. Providing equitable access to electric vehicle charging, and achieving cleaner air for all, is at the heart of the Believ mission. We work closely with local authorities and businesses to deliver reliable, high quality charging networks at pace, at scale and at zero cost.

We offer all the advantages of being a scale-up business, but with the added security and long-term backing from well-known parents - Liberty Global (who also own our delivery partner, Virgin Media O2) and Zouk Capital (who manage the Government’s Charging Investment Infrastructure Fund).

You’ll be joining this exciting journey at the start of our scale-up phase, and working with us to hit the ambitious targets our shareholders have set. You’ll become part of a passionate and supportive team in a fast-paced, dynamic and result-driven environment.

About the role

Reactive & Planned Maintenance

• Own the reactive maintenance process end-to-end: triage faults, raise and assign work orders in Sitetracker, and track to resolution within SLA.
• Manage the planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed, and completed on time.
• Monitor open work orders daily, identifying blockers and escalating SLA breach risks to the Network Operations Manager.
• Maintain accurate asset, fault, and resolution records to support reporting and audit requirements.

Contractor Coordination

• Act as the primary day-to-day operational contact for Believ’s nationwide field maintenance contractor.
• Coordinate reactive callouts and planned visits, aligning engineer dispatch with work order priority and SLA timelines.
• Track contractor performance against SLA, flagging trends or recurring shortfalls to the Network Operations Manager.

Remote Technical Support

• Provide first-line remote technical assistance to field engineers across Alfen, Etrel, Tritium, and Wallbox charger hardware.
• Triage and diagnose faults using back-office CPO platform data before dispatching engineers where avoidable.
• Escalate unresolved issues with clear documentation of steps taken; build hardware knowledge to improve first-time fix rates.

PCPR 2023 Compliance

• Maintain accurate downtime logs with correctly identified and evidenced exemption periods in line with regulatory requirements.
• Keep compliance evidence packs audit-ready and flag assets approaching uptime thresholds to the Network Operations Manager.

Reporting & Data

• Produce regular reporting on fault volumes, resolution times, and SLA adherence for internal stakeholders.
• Keep operational data accurate across Sitetracker, Monday.com, and Microsoft 365 platforms.

About you

At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated and high-performing team, accustomed to working at pace in an ever-evolving industry, and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all. The successful candidate will have the following attributes and skills:

Essential

• Strong organisational skills with the ability to manage multiple open tasks and competing priorities.
• Clear written and verbal communication — comfortable liaising with field engineers and internal stakeholders.
• Methodical approach to troubleshooting and a high standard of data accuracy and record-keeping.
• Proficiency in Microsoft 365 (Excel, Word, PowerPoint, SharePoint, Teams).
• A-Level standard education, equivalent or higher.

Preferred

• Experience in network operations, field service management and technical support.
• Familiarity with Sitetracker, Salesforce FSM, a back-office CPO platform.
• Experience managing third-party contractors against defined SLAs.
• Knowledge of PCPR 2023 compliance frameworks.
• Exposure to Monday.com or equivalent project/task management tooling.

Key Systems

Field Service & Asset Management

• Sitetracker (Salesforce) — work order management, asset records, maintenance scheduling

Network Monitoring

• Back-office CPO platform — remote charger monitoring, fault diagnosis, session data

Microsoft 365

• Excel, Word, PowerPoint, SharePoint, Teams — data management, reporting, document storage, and internal communication

Benefits

• Competitive salary and bonus scheme
• 25 days’ annual leave, plus the usual 8 UK Bank Holidays and the option to purchase up to 5 additional days per year*
• Access to wellbeing and mental health benefits such as the Calm app, personal medical insurance, critical illness cover, dental, optical & travel insurance, income protection and life assurance
• Pension contribution matched up to 10%
• Access to our car benefit scheme and cycle to work scheme
• Access to our online learning platform to continue to develop and grow your career with us.
• 16 hours a year Volunteer Time Off to support causes that are important to you
• Virgin Media / O2 discounts and offers
• Access to VIP Arena Suites at the O2 Arena (London) and First Direct Arena (Leeds)
• Enhanced parental leave policies
• Our core office hours are 10am - 4pm, Mon-Fri (so early birds/night owls can find a pattern that suits them, as long as it also works for their team)

* This perk can only be availed for the following calendar year by employees who started before 1st December

Location

The business is currently based in our office in Southwark & Cardiff. The position is full time in Cardiff, hybrid with 3 days (Tuesday, Wednesday & Thursday) based in the office. Believ is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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