eSkillz is passionate about empowering people through personalized, people-first technology solutions. We transform learning and talent management platforms into tools that are easy to use, visually align with customer brands, and support real learning outcomes. From software evaluation to implementation, custom app development, and day-to-day administration, we tailor every solution to help solve unique challenges. By simplifying technology and enhancing usability, we deliver solutions to help our customers maximize their tech and their talent.
***This a fully remote freelance/contract position. Please see below for more details.
About the Role:
eSkillz is seeking a Support Specialist to join our End-User Support team. In this role, you’ll serve as Tier 1 support for users needing assistance with their Learning Management System (LMS) or other software. You’ll be part of a global team providing 24/7/365 support to users around the world. Your primary responsibility will be helping end users troubleshoot issues so they can stay on track with their required training. Most interactions will occur via live chat, where you’ll manage multiple conversations simultaneously, with additional support provided through tickets and phone calls as needed. This is an hourly contractor role that is not eligible for benefits. We pay on a monthly cadence based on hours worked.
What you'll do:
What you'll need:
Bonus points if you have:
Note:
eSkillz is a four-time Inc. 5000 honoree!
In business, people are your “assets,” “resources,” “talent,” “capital,” and “workforce.” But most of all, they are people. And they can be a handful. With people, there are needs like time, training, clear communication, and onboarding—so much onboarding. And whenever there is great need, there’s software to meet it.
But software can be complex, changing, and full of potential that’s often buried under too many words, too much maintenance, and not enough “you.”
At eSkillz, we speak people—clearly and proudly. We’re the folks who bring the human back to “human capital” (and we won’t use that term unless we absolutely have to). We understand that effective learning is more than just checking a box; it’s about delivering personalized, flexible training that sticks.
We are your go-to partner for getting the most out of your talent management platform and your people. Whether you need a minor tweak or a complete system overhaul, we tailor your platform to match your brand, simplify processes, and make everyone’s life easier.
Our top-to-bottom strategies empower your workforce to reach their full potential, providing solutions from software evaluation and implementation to outsourced administration and custom app development.
Yes, we’re tech wizards, people-first designers, and roll-up-your-sleeves experts. But above all, we’re real people who deliver real results. Give us your challenges and goals, and we’ll provide solutions to maximize your tech and talent. Because happy people are productive people, and we’ve built a culture that proves it.
We are eSkillz.
