Step into a vibrant, world-class inclusive workplace where diversity is celebrated, and innovation is part of our daily routine! 🌍 We are a premier global leader in insurance and customer protection solutions. We love big energy, true teamwork, and a supportive environment where your growth is backed by dedicated coaching and a highly motivated team culture. 🚀
Are you a natural communicator who loves helping people and hitting targets? 🎯 As our Customer Service Agent for the Portugal market, you will be the ultimate solution-finder for our insured clients! From handling inquiries with top-tier empathy to boosting loyalty through retention and cross-selling, your daily mission is to turn every phone call and email into a premium experience. 💎
Inbound Care: Warmly receive calls and emails from clients, partners, and providers to guide them through their insurance policies and claim statuses.
Be the Solution: Inform, orient, and resolve customer doubts, keeping them updated on their coverages and repair updates.
Drive Value (Cross-Selling): Proactively identify eligible clients, introduce them to extra policy advantages, and log your successful sales in the system.
Build Loyalty (Retention): Apply excellent retention techniques during eligible interactions to turn questions into long-term partnerships.
Operational Excellence: Proudly deliver active listening, telephone excellence, and clear written communications.
Language Match: Native or C2-level European Portuguese (from Portugal) and a good level of English.
Experienced Representative: Proven experience in phone-based customer service, specifically carrying out cross-selling and retention workflows.
Tech-Comfortable: Good computer user skills (MS Office tools).
Soft Skills: Empathetic, results-oriented, collaborative, and highly adaptable to target-driven settings.
Education: Completed secondary education.
Stability: A permanent contract ( Contrato Indefinido) with a 2-month probation period.
Work-Life Balance: 40 hours per week (Mon-Sat, rotating shifts), working a maximum of 1 or 2 Saturdays a month (with an extra day off the following week if you work a Saturday!). 📅
Amazing Holidays: Enjoy an incredible 33 days of annual leave (26 + 7 additional days)! 🌴
Financial Perks: Competitive base salary, language allowance, shift allowance, and highly achievable performance incentives! 💸
Daily Boosts: Monthly restaurant ticket allowance, plus free fruit and coffee in the office! 🍏☕
Work from Anywhere: 100% remote model within Spain if you live outside Madrid! Living in Madrid? Enjoy a flexible hybrid setup (2 days in-office), with 100% remote freedom during Summer and Christmas! 🏠🏢
Equipment Provided: Full work-from-home gear (laptop, headset, adapters) plus an extra allowance to customize your ergonomic setup! 💻
Wellbeing & More: Free private health insurance (after 1 year), Employee Assistance Programs, free language classes, and wellness activities! 🏥🧘
Madrid or Remote (within mainland), Spain
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Recruit4work is an international recruitment agency specialising in connecting individuals with rewarding employment opportunities abroad. Our team of expert recruiters excels in assisting candidates in finding suitable positions, whether for permanent roles, freelance projects, or temporary placements for those seeking a change during a gap year.
At Recruit4work, we pride ourselves on our extensive network of global employers and our ability to match candidates with roles that align with their skills, experience, and career aspirations. Our recruiters are dedicated professionals who leverage their industry knowledge and expertise to guide candidates through every step of the recruitment process.
As market leaders in the field of international recruitment, we have a proven track record of success in helping individuals secure exciting new opportunities overseas. Whether you’re looking for a long-term career move, a short-term freelance project, or a temporary position to explore new horizons during a gap year, Recruit4work is here to assist you.
Contact us today to discover how Recruit4work can help you take the next step in your career and find your ideal job opportunity abroad.
Spain: +34937370972
Netherlands: +31103400345
