Job Description

Team Introduction

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational efficiency.

- Monitor end-to-end logistics performance across the UK/EU fulfillment network and identify issues in warehousing, transportation and last-mile delivery.

- Track key logistics quality metrics, including delivery timeliness, damage rate, loss rate, on-time fulfillment rate and exception rate.

- Conduct regular performance reviews, analyze root causes and propose practical improvement actions.

- Follow up on logistics exceptions and drive closed-loop issue resolution with internal teams and logistics partners.

- Support the improvement of KPI definitions, quality control rules and exception-handling processes.