Job Description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.

We have established a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Where Cloud lives and AI thrives

As our End User Computing (EUC) Engineer you’ll be responsible for the ongoing management and operational support of our EUC environment. Here you’ll ensure users have the necessary hardware, software, and support required to perform their roles. You’ll also be involved in maintaining the computing environment, managing endpoint devices and security, administering virtual desktop infrastructure (VDI), while providing remote support as needed.

Within this position, your scope will cover:

• Managing and maintaining client computing environments, including physical hardware and virtual desktops to optimise performance and uptime
• Providing technical support to end users, troubleshooting hardware, software, and network-related issues via remote and in-person assistance
• Responsible for delivering endpoint management, ensuring devices are properly configured, secure, and compliant with our policies
• Administer virtual desktop infrastructure (VDI) solutions
• Collaborate with IT support teams to diagnose and resolve complex technical issues affecting end users
• Manage device imaging, software deployment, patching, and updates to maintain security and performance standards
• Ensure proper documentation of hardware inventories, configurations, and support tickets to track assets and service history\

Qualifications

• 5 years in support, maintenance and ongoing operations of End User Compute environments
• Proven experience in IT support, supporting remote and in-person workforces
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Certifications in desktop and domain administration are a plus.
• Prior experience in a fast-paced, customer-focused environment

Your technical capability:

• Managing client computing environments across various operating systems (Windows, macOS, Linux, etc.)
• Hardware troubleshooting, repair, and configuration
• Endpoint management and virtual desktop infrastructure (VDI) platforms.
• Office 365 environment, Active Directory and domain administration
• Manage and configure enterprise-level IT systems, network connectivity, and user access control
• Software deployment, patch management, and system updates
• Mobile operating systems’ connectivity and troubleshooting related issues
• Knowledge and experience supporting meeting room technology

Additional Information

• Opportunity to be a vital part of NEXTDC and the expanding Data Centre world
• Inclusive, diverse and values-driven working culture
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.