We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
British Council Pay Band 8
Department: Digital and Technology
Location: BCMS, Noida, India
Contract: Indefinite Contract (permanent role)
Apply by: Sunday, 14 June 11:59 pm Local time
Interview window: TBD
Please note that this role is open only to candidates with valid work authorization in India. Relocation and visa sponsorship are not available. The role offers flexible/hybrid working arrangements, subject to business requirements and manager approval.
The Role
The EUC Manager – MDM and Endpoint Security is responsible for defining and delivering the lifecycle roadmap for Mobile Device Management (MDM) and related endpoint services, ensuring alignment with the British Council’s Digital Engagement Strategy and business needs. The role oversees the full service lifecycle—from implementation and ongoing delivery to continuous improvement and eventual retirement—while managing day-to-day service operations through a combination of internal Digital & Technology teams and external suppliers.
As part of the Digital and Technology Directorate, the role supports the delivery of secure, scalable, and efficient workplace technology services. Working within the Operations division, the EUC Manager ensures reliable endpoint management, security, and modern workplace capabilities, leveraging ITIL-based service management practices and supplier partnerships to maintain service performance, drive continuous improvement, and support the transition of new technologies into live operations.
Main responsibilities
The EUC Manager – MDM and Endpoint Security is responsible for defining the strategy, roadmap, governance, and sourcing approach for Mobile Device Management services, ensuring alignment with business objectives and industry best practices. The role owns service policies, standards, service portfolio content, and stakeholder relationships, acting as the primary point of contact for senior business and technology stakeholders. It also oversees service budgets, supplier management, commercial performance, and continuous improvement initiatives, ensuring services are delivered efficiently, cost-effectively, and in accordance with organizational priorities.
The role has end-to-end accountability for service performance, reliability, risk management, and operational governance across the service lifecycle. Responsibilities include managing SLAs and OLAs, maintaining service catalogues, ensuring compliance with security and governance standards such as ISO 27001, overseeing change management activities, supporting major incident and crisis response, and driving service improvements through collaboration with suppliers and internal teams. The position also provides strategic guidance on service delivery, risk controls, business impact assessments, and organizational change to ensure secure, resilient, and high-performing endpoint services.
Role specific skills
Role specific knowledge and experience
Minimum/essential
Desirable
Education
Professional Qualification and Certification
Minimum/essential
Desirable
Language Requirements
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We uniquely combine the UK’s deep expertise in arts and culture, education and the English language, our global presence and relationships in over 100 countries, our unparalleled access to young people and influencers and our creative sparkle.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
For more information, please visit: http://www.britishcouncil.org
