Job Description

Qualifications:

• Bachelor’s Degree in Arts/Sciences (BA/BS) Information Technology, Information Systems, or Computer Science preferred.
• A minimum of 5 years' progressive experience in a related field preferred
• 3 years or greater experience in system administration
• Experience troubleshooting end-user hardware, software, and driver issues
• Adept at learning new skills and cutting-edge technologies on the fly
• Strong customer service skills
• Accomplished scripting with at least one language, i.e. PowerShell, Batch, Shell, or Python
• Expert OS administration and configuration skills for Windows
• Expert OS administration and configuration skills for macOS
• Experienced with Agile Frameworks and Methodologies
• Experienced with Cloud services in Azure
• Experience using AI to assist in development
• Accomplished with command-line interfaces
• Accomplished with an Enterprise Mobility Management (EMM) tool such as Intune, Workspace ONE, or JAMF
• Expert in Packaging Software for mass deployment.
• Experience creating and managing relationships with Vendors
• Experience at creating automation by interfacing with APIs and using tools like Ansible and ServiceNow and AI.

Preferred Qualifications:

• Relevant certifications (Microsoft Certified: Endpoint Administrator Associate, CompTIA Security+, VMware Certified Professional Digital Workspace (VCP-DW) or VMware Certified Technical Associate End-User Computing (VCTA) or similar)

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

Qualifications

This position is only accepting applicants already located in Costa Rica

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software, WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture, grounded in core values and leadership philosophies, has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

As an Engineer on the End User Computing Vulnerability Management team, you'll review and prioritize vulnerabilities and build automation that drives remediation and device health. You'll package and deploy software, apply configurations, and partner with other EUC Engineers and Information Security teams to keep devices patched, compliant, and consistently configured.

Responsibilities:

• Using available security scanning tools ( Tenable ) identify and remediate end-point vulnerabilities to meet defined SLAs.
• Maintain, deploy, and troubleshoot endpoint configurations and policies for all platforms, to meet security benchmarks
• Create and maintain software deployment packages for Windows, Mac OS, Android, and iOS.
• Create and maintain documentation for fellow administrators, Service Desk, and end users.
• Identify technical problems within EUC systems and work independently to determine solutions.
• Work closely with other teams in IT to provide root cause analysis and resolve systemic end-user issues
• Work closely with the Global Service Desk to drive process enhancements and efficiencies
• Establish and maintain effective working relationships with management, coworkers, vendors, and customers.
• Provide support as needed.
• Be a part of the on-call and support rotation
• Work on projects and tasks as assigned