Job Description

NRI Australia & New Zealand partners with clients to deliver transformative digital solutions across infrastructure and managed IT services. Backed by global capability and local expertise, we support organisations to perform smarter and evolve faster.

We are seeking an EUC Engineer to join our Managed Services team in Perth, supporting multiple client environments.

About the role

The EUC Engineer is responsible for providing technical support in the operation and maintenance of end user computing systems, including installation, repair, and ongoing management of hardware, software and peripherals. You will deliver a high level of customer service while ensuring timely resolution of incidents and requests.

Key responsibilities

• Provide end user support across desktop, laptop and mobile environments
• Install, configure and maintain hardware, software and peripherals
• Manage and resolve incidents via service management systems
• Deliver support aligned to ITIL processes (Incident, Problem, Change, etc.)
• Liaise with external vendors to resolve hardware and software issues
• Provide remote support where required
• Maintain accurate documentation in line with contractual obligations
• Support service desk and system administration activities as required
• Deliver professional, customer-focused support across multiple clients

Skills and experience required

• Experience supporting Windows 10/11 and Microsoft 365 environments
• Knowledge of SOE, AV equipment, VOIP, mobility technologies and collaboration tools
• Experience with Group Policy and exposure to PowerShell
• Strong troubleshooting and incident resolution capability
• Experience working within ITIL-based environments
• Strong written and verbal communication skills
• Ability to work in a fast-paced, customer-facing environment

Qualifications

• Relevant IT qualification (e.g. Bachelor degree or equivalent experience)
• Minimum 2+ years’ experience in a similar role

Additional requirements

• Willingness to participate in an on-call roster
• Australian work rights required
• NV1 security clearance preferred (Baseline minimum)

Salary

$70,000 – $80,000 plus superannuation

About NRI
Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.

We’re that partner for countless businesses. Designing, implementing and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are
fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI.

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal-opportunity employer, we want to create opportunities for everyone and will consider all applications without bias. We value our collaborative culture and work together to support a variety of community organisations and social issues.

Diversity & Inclusion
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal-opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.