Job Description

Responsibilities

End-User Computing & Device Management

• Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning
• Administer endpoint management platforms such as Microsoft Intune and/or SCCM
• Troubleshot complex endpoint and workspace-related issues

Workspace & Collaboration Technologies

• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Assist with collaboration and productivity tool enhancements
• Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable
• Security & Compliance
• Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies
• Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access
• Ensure workspace environments meet internal security, audit, and compliance requirements

User Support & Operations

• Provide Level 2 / Level 3 support for workspace-related incidents and service requests
• Perform root cause analysis and implement long-term solutions for recurring issues
• Collaborate with Service Desk and infrastructure teams to improve support efficiency Documentation & Continuous Improvement
• Maintain technical documentation, SOPs, and operational runbooks
• Participate in technology refresh, pilot, and proof-of-concept (POC) activities
• Proactively identify opportunities (automation; AI etc.) to improve user experience, stability, and security Requirements (Top 3 Mandatory Criteria highlighted in yellow)

Requirements

• 3 – 5 years of experience in End-User Computing / Workspace / EUC roles in enterprise or corporate IT environments
• Strong experience with Windows 11 and Microsoft 365
• Hands-on experience with endpoint management tools (Intune, SCCM)
• Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls
• Basic to intermediate PowerShell scripting skills
• Familiarity with ITIL-based support processes
• Exposure to audit, compliance, or regulated environments is an advantage Soft Skills
• Strong troubleshooting and analytical skills
• Good communication skills with both technical and non-technical users
• Ability to work independently with minimal supervision
• Team-oriented with a proactive and responsible mindset Preferred / Nice-to-Have
• Microsoft certifications related to Modern Workplace or Endpoint Management
• Experience with ServiceNow or other ITSM tools
• Exposure to automation, VDI, or zero-trust security models