At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.
Provide administrative support across the Network OperationsTeam
Responding to incoming telephone & Email requests from Customers, Zayoteamsand 3rd parties
Raisingand processingTickets- Access, Trouble and Maintenance
Arranging and coordinating access to Zayo & 3rd party sites
Ticket queue management and coordination
Key Skills and Experience:
Proactive mindset & attitude to ensure customer satisfaction is in everything we do.
Pragmatic and analytical approach to problem solving
Confident and able to challengeexistingprocesses.
Ability to communicate effectively with in & out-sourced suppliers or partners
Excellent communication; written & verbal
Outstanding confidence,initiativeand organisational skills
Proficient inO365
Remain flexible and adaptable to any change in business needs or requirements
Rewards:
Competitive compensation
Excellent benefits including health and life insurance
Fitness membership discounts
Generous paid time off policy including paid parental leave
Reporting to:SeniorManager, EU Network Operations Centre (NOC)
Location:London, UK
UK Rewards
Competitive compensation including annual incentive plan
Hybrid working
Excellent benefits including health, disability and life insurance
Pension with higher employer contributions up to 8%
Retail and fitness membership discounts
Generous paid time off policy including enhanced paid parental leave, 25 days paid time off, one floating day and two volunteer days off per annum
Employee assistance programs including mental health, wellbeing and medical support
Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
For over 15 years, Zayo has been the driving force behind the world's most dynamic and forward-thinking enterprises, helping them pave the way to what's next. With a network that stretches over 16.8 million fiber miles and spans an impressive 141,000 route miles, Zayo is not just in the business of connectivity – we're in the business of limitless potential.
Imagine a world where possibilities are boundless, where businesses can seamlessly bridge the gap between where they are and where they want to be. That's the world we're creating, one fiber mile at a time. Zayo's tailored connectivity and cutting-edge edge solutions are the heartbeat of carriers, cloud pioneers, data centers, educational institutions, and enterprises alike.
From the very core to the cloud to the edge, Zayo is there, powering exceptional experiences that redefine what's achievable.
So, are you ready to unlock the true power of connection? Embark on this journey with us and discover how Zayo doesn't just connect dots – we connect destinies. For more information, visit zayo.com.
