Job Description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Our premium automotive client, Jaguar Land Rover (JLR), is on a mission to become the proud creator of the world's most desirable modern luxury brands for the most discerning clients through delivering exceptional client experiences and support, and we need great people to help make that vision a reality.

Job Description

The EU Data Act Compliance Operations Specialist to manage customer and business requests relating to its EU Data Act (EUDA) services. The role supports the delivery of compliant, efficient, and customer-focused operations by managing business onboarding, KYB verification, VIN ownership validation, data-sharing requests, and customer communications.

The role supports the delivery of compliant, efficient, and customer-focused operations by managing business onboarding, KYB verification, VIN ownership validation, data-sharing requests, and customer communications.

• Working closely with Compliance, Legal, Operations, Product, and Technology teams, the EU Data Compliance Case Manager ensures all customer and business requests are processed in accordance with regulatory requirements, operational policies, and service level commitments.
• The role requires strong attention to detail, excellent customer service skills, and the ability to manage multiple cases whilst maintaining a strong focus on compliance, quality, and customer experience.

Key Responsibilities:

Business Onboarding & KYB Verification

• Review and process business registration and onboarding requests.
• Validate customer and company documentation.
• Coordinate KYB verification activities and associated approvals.
• Support sanctions screening and due diligence activities.
• Manage requests for additional customer information where required.
• Escalate high-risk or complex cases to Compliance, Legal, or Team Leaders.

VIN Ownership Verification

• Review VIN submissions received from fleet, corporate, and third-party customers.
• Assess vehicle ownership evidence, lease agreements, and supporting documentation.
• Process VIN approval, rejection, and amendment requests in accordance with operational procedures.
• Maintain accurate ownership records and audit trails.
• Support VIN lifecycle management activities, including vehicle additions, removals, and ownership changes.

Case Management & Customer Support

• Manage customer and business requests from receipt through to resolution.
• Provide timely and professional communications to customers, fleet operators, and third parties.
• Handle customer enquiries, complaints, and escalations relating to EU Data Act services.
• Maintain accurate records, case notes, and operational documentation.
• Work closely with CRC teams to deliver a seamless customer experience.

Data Access & Compliance Administration

• Manage and track requests for data access, portability, and sharing.
• Ensure requests are processed in accordance with EU Data Act requirements and internal policies.
• Support the maintenance of customer consent, data-sharing, and operational records.
• Ensure compliance with operational controls, governance requirements, and audit obligations.
• Identify and escalate potential compliance risks where appropriate.

Governance & Reporting

• Support operational reporting and management information activities.
• Assist with internal audits, compliance reviews, and investigations.
• Ensure appropriate evidence is maintained to demonstrate regulatory compliance.
• Support the creation and maintenance of operational procedures and guidance documents.

Continuous Improvement

• Identify opportunities to improve customer experience and operational efficiency.
• Contribute ideas to simplify processes and reduce manual effort.
• Support the implementation of operational improvements, automation opportunities, and future service enhancements.
• Participate in training, knowledge-sharing, and continuous improvement initiatives.

Qualifications

What are we looking for:

• Have a strong customer focus and a passion for delivering exceptional service experiences.
• Have experience managing customer cases, complaints, or operational requests from end to end.
• Possess strong organisational skills with the ability to manage multiple priorities simultaneously.
• Have excellent written and verbal communication skills.
• Demonstrate a high attention to detail and a commitment to quality and accuracy.
• Are comfortable working within operational processes, controls, and regulatory requirements.
• Have strong problem-solving skills with the ability to make balanced and informed decisions.
• Are collaborative team players who build positive relationships across teams and functions.
• Are adaptable and resilient, with the ability to work effectively in a fast-paced and evolving environment.
• Are analytical in their approach and confident using data and information to support decision-making.
• Have experience within customer operations, compliance, case management, regulatory services, or customer support environments (desirable).
• Have experience within the automotive, fleet, compliance, or other regulated industries (advantageous but not essential).

Additional Information

Location: Whitley, Coventry (JLR office)

Working Model: Hybrid (2 days working from home)

Salary: £32,000 - £36,000 per annum

Hours: 40 hours per week, Monday to Friday

Fixed term: 12 months with possible extension

Working Hours (rotational):

• Week 1: 08:00 - 16:30
• Week 2: 09:00 - 17:30

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.