Are you a results-driven leader who thrives in a fast-paced environment where safety and people come first? Amazon is looking for a Manager II, Operations to lead a team within our fulfillment network. In this role, you will manage daily operations across your assigned area, driving performance through your frontline leadership team while maintaining the highest standards for safety and associate experience. You will use data to identify trends, solve problems, and implement process improvements that directly impact how we deliver for customers. If you are an adaptable, collaborative leader who is energized by coaching others and tackling complex operational challenges, this role offers meaningful opportunities to grow your career while making a tangible difference every day.
Key job responsibilities
A day in the life
You will start your day reviewing safety metrics and operational dashboards before leading a pre-shift meeting with your frontline leaders. From there, you will spend time on the floor coaching associates, observing processes, and addressing real-time challenges. You will partner with support teams to resolve escalations, review performance data to adjust plans for the shift, and hold development conversations with your direct reports to help them build their leadership capabilities.
About the team
Our fulfillment operations team is at the heart of Amazon's promise to customers. We work together to move millions of items through our network safely and efficiently, and we are always looking for ways to improve. Our team values collaboration, continuous learning, and a commitment to creating an inclusive environment where every voice matters. We are focused on investing in our people and processes to deliver an exceptional experience for both our associates and our customers.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
