Job Description

Location: Columbus, OH
Position Type: Hybrid
Hybrid Schedule: Onsite as needed
Contract Length: 5 months + extensions

Serves as the technical expert for one or more enterprise products, ensuring their availability, performance, and effective use across development and operational environments. This role collaborates with cross-functional teams to optimize product functionality, guide enhancements, and support modernization initiatives, including the transition from legacy systems to cloud-based solutions.

Duties:

• Function as the technical SME for an enterprise-wide system.

• Lead and support the implementation of products and services.

• Provide direct technical expertise for high-security and executive-level applications.

• Recommend functional and technical improvements to enhance product performance.

• Analyze the impact of product planning decisions on both functionality and technical architecture.

• Establish functional and usability standards for supported products.

• Track and document product usage patterns, volume, and system demand.

• Participate in product design reviews to ensure alignment with quality and technical requirements.

• Perform impact analyses on fixes and enhancements to determine priority.

• Provide product support by delivering accurate, timely responses to complex technical inquiries.

• Offer on-site technical support when required.

• Accurately assess and assign severity levels for identified defects.

• Contribute to training and documentation related to new product features and design changes.

• Document all work thoroughly for reference and audit purposes.

• Review system test approaches and validate test scenario foundations.

• Troubleshoot and resolve bi-directional synchronization issues between system tables and data fields.

• Develop a roadmap for sunsetting legacy system functionality.

• Act as a proxy Product Owner by attending standups, defining features, and writing user stories and acceptance criteria in Azure ADO.

• Lead business user testing and validation for system enhancements.

• Manage and update the OnBase taxonomy, including creating new document groups and document types as needed.

Required Skills:

• 7 years of experience with MS Access and SQL Server (T-SQL) development.

• 7 years of experience creating stored procedures and triggers to support bi-directional synchronization between systems (RICS and JMT).

• 7 years of experience writing SQL queries for data cleanup and resolving orphaned data.

• 7 years of experience developing ETL processes between systems.

• 5 years of experience resolving OnBase issues related to transferring legacy documents into updated taxonomy structures.

• 3 years of hands-on experience working within Agile/Scrum software development methodologies.

• Experience documenting all requirements in Azure DevOps (ADO).

• Experience using Visio to document system and synchronization processes.