Job Description

Ethnographic Researcher

12-month fixed term (potential for extensions)

Do work that matters

We are a mixed-method and ethnographic research program designed to better understand the financial behaviours and needs of young adult Australians.

Originally inspired by the U.S. Financial Diaries, the program works with a panel comprising dozens of participants across several Australian cities and regional centres, over months or years. A small research team collects demographic, financial and observational data. These data sets are synthesised to develop impactful insights and reporting, which are then used by senior industry stakeholders to inform customer, product and service strategies, industry policies and staff training.

Tracking household finances is the starting point to uncover complex dimensions of Australians’ financial lives, including their views on the economy, use of different financial products and future hopes and aspirations. The program offers opportunities for the research findings to be published in industry or academic outlets and presented at industry, government or academic events.

See yourself in the team

We are currently seeking an experienced Ethnographic Researcher to help deliver the next phase of this program. This role will report to the Research Lead and be responsible for end-to-end fieldwork, including participant management, field preparation, conducting field research, post-interview synthesis & coding and report development.

Responsibilities will include but not be limited to: designing and conducting field research, synthesising qualitative & quantitative research (including integration of cash flow data & analysis) into executive reports, development of research insights to be useful across the business including presentations and workshops.

The role will attract a competitive salary commensurate with relevant skills and experience.

We want to hear from people who have:

• Experience with mixed-method, longitudinal and ethnographic field research programs
• Experience with reporting and insight development
• Experience managing data privacy risk
• Experience working to timeline in complex field research programs
• Experience delivering useful and usable insight to organisational stakeholders
• Experience working with industry stakeholders
• Familiarity with modern field research methods, tools and processes
• Comfort working in complex and fast-paced programs with multiple streams of activity
• Comfort with regular work-related travel

More specifically, you will have:

• Credentials in a relevant social science discipline – eg Anthropology, Ethnography
• Proficiency with modern field research technologies
• Strong qualitative & quantitative analytical skills
• Ability to synthesise mixed-method data and multi-media artefacts
• Ability to draw clear and actionable insights from various data sources
• Engaging presentation and report writing skills
• Strong working discipline with regards to timelines, risk management and budgets

We operate in a hybrid working environment, meaning a blend between being in the office and working remote.

If you’re a driven, collaborative and enthusiastic who wants to have a real impact on the lived experience of our customers – we would love to hear from you!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 19/09/2026