Job Description

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Specialist

& Summary

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively.

Those in independence, ethics and business conduct at PwC facilitates adherence to ethical standards and promote a culture of integrity within the organisation. Working in this area, you will be responsible for developing and implementing policies and procedures to facilitate compliance with legal and regulatory requirements.

You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

A career in Ethics & Compliance (E&C), within Business Services,providesthe opportunity to advance and fosterintegrity‑baseddecision makingand conduct across PwC. The Compliance Resource Center (CRC) plays a critical role in promoting and monitoring adherence to applicable external laws and regulations as well as internal policies and procedures, helping to manage PwC’s regulatory, litigation, and reputational risk.

As part of this team, you will help support PwC partners, employees, third parties, and candidates by deliveringhigh‑qualityguidance,accurateinformation, and professional service across a wide range ofethics,complianceandindependencetopics.

To really stand out and help make PwC fit for the future in a constantly changing world, each of us needs to be apurpose‑ledandvalues‑drivenprofessional. PwC’s global leadership framework, The PwC Professional, provides transparency on the skills needed to be successful,grownow and in the future.

As a CRC Specialist, you will work as part of a team of problem solvers, applying judgment, technology, andcustomer‑focusedthinking to help resolve complex and sometimes ambiguous inquiries.

Key Responsibilities

• Answering calls, emails, chats, andself-servicetickets from PwC partners, employees,third parties, candidates, and new hires to provide guidance andassistancerelated to Ethics & Compliance topics, including personal independence, regulatory compliance, and other areas supported by internal policies, knowledge base documentation, and systems

• Supporting users across multiple platforms and tools, including investment portfolio systems, automated investment recording systems, learning and development platforms, CPA licensing, and CPE compliance systems

• LeveragingAI‑enabledtools, digital knowledge repositories, andautomation supportedworkflows to research inquiries, analyze information, and delivertimelyandaccurateresponsesin accordance withfirm standards

• Applying structuredproblem‑solvingandcritical‑thinkingskills to evaluatenon‑standardor complex requests, determineappropriate guidance, andidentifywhen escalation isrequired

• Using strong judgment and attention to detail toprovideresponsesthatareaccurate, compliant, and clearly communicated

• Communicating professionally and empathetically, adapting messaging style to the needs of different audiences and situations

• Identifyingopportunities for process improvements, efficiencies, and serviceenhancements, including responsible use of new or emerging technologies such as AI

• Handling sensitive and confidential information responsibly andin accordance withPwC policies

• Promoting an atmosphere of trust, professionalism, integrity, and confidentiality in all interactions

• Upholding PwC’s Code of Conduct, policiesandculture of ethicsandcomplianceat all times.

Required Skills

• Strong customer service orientation, with the ability to deliver clear,accurate, empathetic, and professional guidance in afast‑pacedservice environment

• Demonstratedproblem‑solving, analytical, andcritical‑thinkingskills, including the ability to bring structure and clarity to unstructured or complex inquiries

• Familiarity withAI‑enabledtools or technologies and the ability to apply them responsibly to improve efficiency and service quality

• Willingness and ability to learn, adapt to, and responsibly use emerging technologies, including AI, in a regulated andconfidentiality‑drivenenvironment

• Proven ability to communicate clearly and professionally, both orally and in writing, with strong attention to accuracy, tone, and clarity

• Excellent attention to detail and commitment tohigh‑qualitywork

• Ability to understand and apply PwC’s Ethics & Compliance requirements, including personal independence and regulatory compliance policies

• Ticketing system or contact center experience is a plus

• Knowledge of US, Argentinaand Mexicofinancial products is a plus

• Fluent in English and Spanish; strong bilingual communication skillsrequired

Skills You Will Develop in This Role

• In‑depthknowledge of PwC US independence policies, Ethics & Compliance operating processes, and CRC functional areas

• Professional handling of sensitive and confidential information

• Advanced written and verbal communication skills, including explaining complex policy concepts clearly to diverse audiences

• Experience usingAI‑supportedcompliance and service delivery tools

• Ability to assess issues,anticipatepotential roadblocks, and escalate appropriately andtimely

• Strong service mindset combined with sound judgment and compliance awareness

• Identification and implementation of efficiency enhancements and continuous improvement opportunities

Required Professional Background

• Students or graduates in Translation, Linguistics, Law, International Studies, Accounting, Economics, Political Sciences, Management, or related fields, with an interest in developing a career in Ethics & Compliance

• At least 1 year of relevant work experience (contact center, customer service,language‑focused, or ticketing system experience is a strong plus)

• Strong written language skills, including the ability to interpret, contextualize, and accurately conveypolicy‑basedor technical information

• Availability to work according toUSschedule (EST time zone,USholidaycalendar)

Additional application instructions

• Understand the importance of have a correct information management

• Knowledge of Information Security and Data Protection

• Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements

Not Specified

Job Posting End Date