Job Description

Company

Cox Automotive - USA

Vehicle Operations

Estimator/Auditor II

Individual Contributor

No remote option; must work at a specified Cox location

No

Day

Compensation

Hourly base pay rate is $20.00 - $30.00/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Key Responsibilities:

Recon Operations Support

• Coordinate vehicles sent for sublet and off-site repairs, ensuring accurate tracking and consistent communication with vendors

• Act as a liaison between Client Services, recon teams, mechanical shops, and external vendors to ensure seamless day‑to‑day operations

• Monitor vehicle progress through the recon pipeline to support cycle-time reduction and throughput goals

• Assist in workflow coordination across departments to enhance operational efficiency and minimize delays

• Maintain direct communication with auction and recon departments to ensure proper vehicle movement, prioritization, and timely service completion

Estimating Responsibilities

• Prepare accurate and detailed reconditioning estimates for mechanical, cosmetic, structural, and other recon services

• Produce estimates for commercial, dealer, rental, retail customers, as well as internal or lot damage repairs

• Ensure estimating aligns with internal standards, client SLAs, and cost control expectations

• Communicate estimates in required formats (electronic systems, email, written documentation) to meet internal and external customer needs

• Collaborate with Procurement/Purchasing to validate correct parts pricing and labor costs within estimates

• Monitor repair approvals, repair status, completion timelines, transportation needs, and customer updates as directed by management

Auditing & Quality Control

• Audit estimates, completed repairs, and vendor invoices to ensure accuracy, completeness, and policy compliance

• Conduct condition report and imaging audits to reduce risk exposure, goodwill expense, and policy loss

• Examine vehicles to verify repair quality, scope accuracy, prior damage, and compliance with recon standards

• Identify discrepancies related to labor hours, parts usage, pricing, or non-approved repairs

• Enforce adherence to recon guidelines, safety standards, and client-specific requirements

Client & Vendor Engagement

• Serve as a primary point of contact for resolving recon-related issues for assigned accounts

• Provide exceptional customer service by promptly addressing vehicle condition questions or discrepancies

• Build strong working relationships with vendors to support quality, accountability, and performance expectations

• Educate clients on auction and recon processes and recommend recon services that enhance vehicle value

• Support resolution of complex recon challenges through collaboration with internal stakeholders

Compliance, Systems & Documentation

• Maintain strict adherence to company policies, recon standards, safety guidelines, and client SLAs

• Demonstrate working knowledge of condition report data, vehicle inspections, and identifying prior repairs (paintwork, body repair, frame damage, PDR, etc.)

• Ensure proper documentation and compliance with privacy and PII policies when applicable

• Maintain accurate records within recon, estimating, and inventory management systems

• Use Microsoft Office and internal systems effectively to document estimates, audits, and tracking data

Required Qualifications

• High School Diploma/GED and 3 years' experience in a related field.

• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field.

• Prior experience with vehicle reconditioning, estimating, auditing, or general automotive repair

• Strong working knowledge of automotive repair methods, labor times, and parts pricing

Key Skills & Competencies

• Strong attention to detail and analytical judgment

• Ability to manage multiple priorities in a fast‑paced environment

• Effective verbal and written communication skills

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.