Benefits:
Paul Davis Restoration is seeking a highly organized and technically proficient Restoration Estimator & Project Coordinator to support our Contents, Environmental, and Asbestos divisions. This is a critical dual-function role responsible for accurate scoping, administrative compliance, and end-to-end project coordination of property damage claims. The ideal candidate will serve as the primary liaison between insurance adjusters, Third-Party Administrators (TPAs), and field operations teams — ensuring every job is documented correctly, estimated accurately, and driven toward timely completion without delay.
This role demands someone who is equally comfortable writing a defensible Xactimate estimate and managing a warehouse contents map. The right candidate thrives in a fast-paced restoration environment, understands insurance carrier expectations, and takes ownership of the full job lifecycle from intake to final invoice.
Core Responsibilities
Estimating & Scope Management• Create comprehensive, defensible estimates for contents and environmental losses using Xactimate and Symbility• Manage the supplement and revision process with insurance adjusters to secure final approvals and project funding• Apply carrier-specific SLA requirements to each estimate, including documentation standards, contact timeframes, and formatting protocols• Scope both residential and commercial losses across water, fire, smoke, mold, and environmental categories
Administrative & File Compliance• Manage the complete job file in DASH, ensuring all required documentation, authorizations, and customer signatures are obtained and uploaded in real time• Maintain audit-ready job files at every stage — from initial intake through final invoice submission• Ensure zero documentation gaps between approved scope and billable work completed• Track and report on job status, open items, and billing milestones
TPA Partnership Coordination• Oversee and maintain compliance for all TPA assignments, specifically Alacrity Solutions, Contractor Connection, and PDRI• Monitor KPI performance metrics required by each TPA platform and escalate exceptions proactively• Serve as the internal subject matter expert on TPA assignment workflows, requirements, and performance standards
Logistics, Scheduling & Warehouse Coordination• Coordinate daily schedules for contents and environmental field crews, aligning staffing to active job demands• Maintain an organized inventory system and contents map for the warehouse storage facility• Track item location, condition, and processing status from pack-out through pack-in and final return• Occasionally assist with on-site warehouse inventory management and physical organization as needed
Adjuster Relations & Project Lifecycle Oversight• Act as primary liaison between insurance adjusters, TPAs, homeowners, and internal field teams throughout each project• Monitor jobs from initial intake to final invoice, identifying and resolving bottlenecks to ensure a smooth customer experience• Conduct on-site property inspections as needed to support scoping accuracy and documentation• Maintain professional, service-oriented communication with distressed homeowners and insurance professionals at all stages
Required Qualifications
Software & Systems• Minimum 2+ years of hands-on Xactimate experience — required• Minimum 2+ years of hands-on Symbility experience — required• Proven experience with DASH or equivalent job-tracking/file compliance software• Familiarity with Alacrity Solutions, Contractor Connection, and PDRI workflow and KPI requirements• Proficiency in Microsoft Office Suite — Outlook, Word, Excel
Industry Knowledge• Solid understanding of IICRC standards as they relate to contents restoration and environmental remediation• Working knowledge of insurance carrier SLA frameworks and adjuster supplement processes• Familiarity with water, fire, smoke, mold, and environmental loss categories in a restoration context
Skills & Attributes• Strong written and verbal communication skills — ability to interface professionally with insurance adjusters, TPAs, and homeowners• Exceptional organizational skills; capable of managing multiple active jobs simultaneously with competing deadlines• High attention to detail in documentation, estimate writing, and file compliance• Self-directed; able to identify workflow gaps and take ownership without being prompted
Preferred Qualifications• Xactimate Level 1 Certification or higher• IICRC certification — Water Damage Restoration Technician (WRT) or Fire & Smoke Restoration Technician (FSRT)• Experience working in a franchise restoration environment• Prior experience in a combined estimating and coordination role rather than standalone estimating• Asbestos Safety Certificate
Physical Requirements
• Ability to perform on-site inspections of water, fire, smoke, and mold-damaged residential and commercial properties• Willingness to occasionally assist in warehouse inventory management and physical organization• Ability to sit and work at a desk for extended periods; sustained use of estimating software and job management systems• Valid driver's license and reliable transportation for site visits — required
Flexible work from home options available.
Compensation: $58,000.00 - $68,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
To provide opportunities for great people to deliver Best in Class results
The IICRC is a certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries with offices in the United States, Canada, United Kingdom, Australia, New Zealand, and Japan. The IICRC is a certification and standard-setting non-profit organization for the inspection, cleaning, and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries with offices in the United States, Canada, United Kingdom, Australia, New Zealand, and Japan.
