Job Description

Position Summary:

The Estimator is responsible for creating accurate quotations for preventative fire asset services. This role combines technical estimation with essential administrative tasks. The primary focus is on estimation (70–80% of the role) while also offering support in documentation, invoicing, and maintaining records using our asset software.

Job Details:

• Work Set Up: The role begins with an on-site training. Once training is complete, the position can be performed from home.
• Shift: Monday to Friday, 7:00 AM to 4:00 PM (Perth/Manila time).
• Holidays Followed: The position follows Australian public holidays. There is a shutdown towards the end of the year (Dec 21 to Jan 4, 2026) During this time you need to use your leaves to offset the non-holiday days.
• Training Details: The training program includes approximately two weeks of remote online training to cover asset software, videos, and assessments, followed by 1 to 1.5 weeks of on-site training. Additional refresher onsite sessions may be provided every six months as needed.

Responsibilities:

• Prepare service defect quotations accurately and within the set tolerance levels.
• Complete general (non-defect) service quotations promptly following the company pricing structure.
• Ensure technicians’ defect notes are clear, correct, and legible; escalate issues to the appropriate supervisors or managers when needed.
• Process repairs and callout task invoicing in line with company targets.
• Provide general administrative support, including handling emails, scheduling tasks, and compiling reports.
• Maintain and update site information and contacts in the FSS asset software.
• Support the leadership team and other departments to help achieve overall service excellence.

Qualifications:

• 3 to 5 years of experience in estimation, preferably in the fire protection or preventative fire services field.
• Strong communication skills and the ability to interpret defect reports and technician notes accurately.
• Familiarity with estimating software, especially “uptick.”
• Experience with soft asset software is a plus.
• Willingness to participate in both remote and on-site training sessions and adapt to a hybrid work role.