About the role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our ARC business.

Reporting to the Residential Lead and based at our Hemmant site, you will be vital to our business, ensuring projects are accurately costed and planned to meet customer needs. This involves reviewing technical drawings, assessing material requirements and collaborating with internal teams to deliver estimates.

Success in this role requires strong analytical skills, attention to detail and effective communication with both customers and colleagues.

What you will be doing:

• Develop and maintain customer service relationships through service excellence
• Manage customer enquiries and orders confidently, clearly communicating product options and recommendations
• Identify opportunities to upsell and promote additional products or accessories to meet customer needs
• Collaborate with internal teams to ensure accurate estimates and timely project delivery
• Support basic estimating requirements using numerical skills; learn to interpret drawings with training provided
• Effectively prioritise and manage multiple projects while identifying risks and solutions
• Maintain a strong safety mindset and uphold WH&S ARC standards

The working hours for this role are from 7:30 am to 3:30 pm Monday to Friday.

You will be rewarded with:

• Strong work-life balance
• Supportive team culture within a large, fast-paced site environment
• Regular team engagement activities fostering a positive and inclusive workplace
• Free onsite parking available (driving preferred)

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
• Support when you need it - Confidential counselling and wellbeing support through our Employee Assistance Program (EAP) and Sonder, available to you and your immediate family

What you will bring:

• Solid IT skills
• Strong attention to detail and a process-driven mindset
• Estimating or scheduling experience within reinforcing steel will be looked upon favourably
• Ability to interpret engineering drawings and knowledge of the building/construction industry beneficial but not essential
• Our ideal candidate is a proactive and customer-centric team player

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
• Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About Us

The Australian Reinforcing Company (ARC) is Australia’s local reinforcing partner. With more than 100 years behind us and the country’s largest branch network, we deliver reinforcing where it’s needed, backed by people who know their communities and projects.

A brand of InfraBuild, ARC connects local service with a national, integrated steel supply chain built on recycled steel and Australian manufacturing.

How to apply

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We’re committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia’s future.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant