Job Description

Minimum requirements:

• Matric
• 7 - 10 years experience in the Sea/Air/Road Freight Imports and Exports environment
• Computer Literate MS Office Suite Knowledge of Excel
• Numerically literate
• Proactive and Tenacious
• Strong negotiation skills
• Knowledge of the Logistics Market Transporters, Shipping Lines, Airlines, Packaging Companies, Inspections etc
• Calm, organised and able to work well under pressure 

Responsibilities:

• Deal directly with customers either by telephone, e-mail, face to face on their costing requirements
• Put together commercial offers for seafreight, airfreight, roadfreight ( FCL/LCL/Groupage/Charter/Courier/Breakbulk)
• Obtain and evaluate all relevant information to handle enquiries
• Strong knowledge on requirements into the rest of Africa eg Form M, Pre-shipment inspections etc
• Process quotations, submission of tenders to tender desk for completion, daily status report upon request of manager
• Able to work with large data points
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Record details of all enquiries with comments
• Ensure total accuracy of all quotations submitted
• Ensure all quotations carried out profitably
• Quotation negotiations to be based on quality of the service offered, as well as cost
• Ensure required / requested deadlines for quotations / reports that may be required are met
• Communicate and coordinate with internal departments
• Handover shipments to internal departments
• Liaise and communicate with network on a daily basis
• Negotiating rates with nominated and approved third parties upon request from client and company Network
• Handling of general admin work
• Complete handovers to operations for new business
• Creating a positive relationship with customers and ensuring the interaction the customer has with the business is an efficient satisfying experience.
• Contributes to team effort by accomplishing related results as needed
• Monthly report on shipments quoted and value, Hit rate
• All other duties assigned by the reporting manager deemed as reasonable and in line with the inherent requirements of the role