Job Description

• The opportunity to work in a beautiful environment and to be part of a friendly and supportive team of experts.
• Continuous training and education.
• Pay is based on your skills and experience. In addition to the base salary, you will have the opportunity to earn a commission on retail sales and receive a Service charge based on the policy.
• Health, Dental, Life Insurance and Critical Illness Coverage after 3 months of continued employment.
• Industry-leading perks and incentives such as Employee Recognition, and Rewards.

• Abides by the Wellness & Spa Policies and Procedures Guidelines
• Provides high-level customer service, as well as safe and efficacious services to all guests
• Follows service protocol during all treatments
• Demonstrates advanced technical ability during treatments
• Comfortably discuss services, treatment plans and recommendations with clients
• Reviews client Health History/Release forms prior to services adapting for any contraindications
• Maintains cleanliness of treatment rooms and other areas of the Spa.
• Ensures the safe and proper use of spa equipment
• Ability to educate clients and sell skincare and beauty lines sold in our boutique
• Completes customized Skincare Recommendations sheets for all facial clients
• Completes treatment notes on all visiting clients noting preferences or recommendations.
• Willing to upgrade and learn new protocols during training and incorporating them in the treatments.
• Assists with stocking and inventory
• Responsible for fostering a healthy attitude and working relationships with all co-workers and members of management
• Other tasks as assigned e.g doing Laundry and folding of spa linen.

• Fluency in English
• Exceptional customer service skills
• Ability to meet personalized sales goals
• Courteous and professional demeanour
• Able to work in a team or independently
• Advanced time management skills
• Ability to sit or stand for extended periods of time
• Ability to work in a humid environment
• Must be well groomed, and comply with the spa dress-code policy
• Ongoing Customer service and product line training attendance is mandatory
• Availability to work evening/ weekend /required shifts.

• Previous spa or hospitality experience as an asset.
• Ayurveda/Esthetician, Massage education programme.
• Previous experience with Booker or other scheduling applications considered an asset.