Job Description

Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialised property types.

Colliers UK is headquartered in London, with over 1,300 professionals across 16 offices in the UK and Ireland.

The role of an Estates Manager is to provide corporate property management support, service co-ordination and advice for a commercial property estate comprising multiple offices, retail units, industrial units and other specialist interest. The purpose of this role is to provide an efficient and effective administration service as well as strategic advice for the estate. This role will be responsible for the management and development of client relationships in order to achieve maximum profitability and to generate new opportunities for business development within the Business Group and within Colliers International.

Core Responsibilities

The core responsibilities of the role will include but is not limited to:

• Management of landlord enquiries and observation of obligations under the lease
• Regular liaison with tenants on other responsibilities
• Co-ordinating and resolving third / neighbouring party requirements and disputes
• Co-ordinating and managing the sublet estate
• Planning, undertaking and reporting on inspections
• Ensuring that property files are up to date
• Ensuring that there is the appropriate level of data, supervision and regular reporting on the client property database
• Managing specialist service partner provisions across a portfolio of properties
• Review and quality assure reporting and recommendations from specialist subject matter experts
• Carry out routine Lease Advisory and Agency work
• Monitoring and updating any client helpdesk
• Co-ordination of quarterly tenant meetings
• Performance management of contractors and service providers
• Contribute to the planning, development and monitoring of premises
• Collation of data and reporting on H&S and Environmental performance
• Accident investigation and reporting, and assisting with co-ordination of insurance claims
• Invoice processing
• To be aware of and comply with company and statutory requirements regarding health and safety, fire and hygiene
• The candidate will be expected to work in a flexible way and as part of a team
• Line management of administrator

Behaviours Needed to be Successful in the Role

Expertise & Professional Development

• You are recognised for your expertise and receive regular referrals from colleagues to work with their clients. You are the ‘go to’ person in your area for questions from your peer group.

Commercial acumen & enterprise

• You proactively share client intel and opportunities with your colleagues to generate leads. You actively look for best practice ways of working

Innovative thinking & Agility

• You are not afraid to challenge the norm and keep abreast of current trends to suggest ways of delivering better quality or value

Communication & Managing Expectations

• You should have excellent organisation and communication skills, both oral and written.
• You actively listen to your clients, stakeholders and colleagues requirements and priorities and incorporate them into your planning and delivery

Qualifications

Essential Skills

• Intermediate knowledge of Microsoft Office products

High Quality Work

• You continuously look to improve the quality of my work and ensure quality control. You find solutions to problems and pre-empt issues

Productivity & Efficiency

• You are able to work under pressure and to tight deadlines
• You challenge where you see tasks could be delivered more efficiently
• You can adapt and manage your service to meet changing client requirements, always delivering high levels of client satisfaction.

Collaboration

• You should be a team player and able to carry out instructions as well as work on own initiative
• You promote information sharing and new working relationships to improve collaboration and/or generate new business

Contributing to Colliers Success

• You go the extra mile for clients and colleagues and assume extra work/tasks to support the team and business

Personal Development

• You actively request, take on board and action any feedback to help me develop. You seek out and attend relevant training courses

Professional Conduct & Integrity

• You are aware and can identify where professional conduct and integrity should be challenged.

Diversity & Inclusion

• You always consider the diversity and inclusion agenda in everything that you do

Community

• You look at how you can add to your community, whether internally within Colliers, your extended industry networks and charity

Additional Information

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.