Job Description

We have a new opportunity for an Estates Contract Assistant to join the team in Oldham on a full time, permanent basis. This role offers hybrid working; blending office days with working from home.

The successful candidate will support a portfolio of estate contracts and community lettings, progressing service requests, raising orders for estate services, and responding to queries within agreed timescales. You will monitor contract performance, accurately raise orders for works and budget tracking, and resolve invoice queries.

You will ensure contractors represent Guinness professionally on-site, reporting issues such as minor repairs, fly-tipping, and safeguarding concerns. Working closely with Customer Liaison Teams, Facilities Management, and Estate Contract Officers, you will help manage community lettings, carry out service reviews, and ensure compliance with Health & Safety and legal requirements.

What we are looking for

We are a resident-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Administrator, but you will also have great customer service skills and experience with ordering systems, financial coding and invoice processing. You will also be able to demonstrate:

• Experience in providing excellent customer service over the phone, including dealing with sensitive issues.
• Good listening skills.
• Proven ability to provide accurate and clear responses to routine customer enquiries - in writing or by telephone.
• Proven ability to type and accurately enter data during customer calls.
• Excellent written, oral, and interpersonal communication skills, including knowledge of Microsoft Office.
• Ability to analyse information and present clear options.
• Self-motivated.
• Good planning and organising skills.
• Good attention to detail.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.